Posts Tagged ‘MSCRM’

Microsoft and Salesforce… in a Partnership?

From yesterday’s announcement: Salesforce will support Windows, Windows 8.1, build “interoperability Salesforce and Office 365,” Microsoft’s subscription-based productivity suite, and integrate OneDrive for Business, SharePoint Online, and Outlook in various capacities. Salesforce will use Microsoft’s Azure broadly. Who would have ever thought there would be a picture containing both a Microsoft CEO and Mark Benioff […]

Microsoft acquires Parature to add customer suite to CRM

This week Microsoft made a very strategic acquisition of Parature to fill a gap that customers need that Microsoft Dynamics CRM has not been able to fulfill in the past without third-party software. Customer Support/Knowledgebase/Portal are features that Parature offers and I am sure like other recent Microsoft acquisitions Microsoft will do a nice job in tightly […]

Final Stages for the release of Microsoft Dynamics CRM 2013

The latest from Microsoft concerning the next release of Microsoft Dynamics CRM (2013) scheduled to be released in October 2013. This documentation (Release Preview Guide) contains the latest information as of this morning from Microsoft about what will be contained in the release. As you can see above it contacts the key these me have been […]

CRM 2013 – Changes the Way You Will Interact with your Customers

Just attended an overview of the next release of CRM, known as Microsoft Dynamics CRM 2013, which will be released in October 2013. Many new ideas and thoughts about how the product is evolving based on the changing market place. In particular:  1. Reimagined experience  2. Process agility  3. CRM on the go and social […]

Healthcare Providers and Microsoft CRM- What a perfect match!

  What is Connect Health? Connected Health is a model for healthcare delivery that uses technology to provide healthcare remotely. Connected Health aims to maximize healthcare resources and provide increased, flexible opportunities for consumers to engage with clinicians and better self-manage their care. Connected Health uses technology to deliver patient care outside of the traditional […]

Microsoft CRM is Going Social

  The SOCIAL story continues to evolve for Microsoft. In particular the social story related to Microsoft Dynamics CRM continues to evolve. Help accelerate your success with social: In 2012 Microsoft Dynamics CRM (CRM) introduced its own internal social networking components to allow users to connect and share unstructured but useful data throughout the enterprise. […]

Healthcare Provider Solution with Microsoft Dynamics CRM

We have created a solution for healthcare providers to better serve their potential patients (community members) and current patients. A few months back I wrote about Big Data in Healthcare in the Cloud. Now we have a solution that will help organizations organized that data in an efficient and effective way. This solution has three key […]

Advanced Analytics for CRM

Last week while at the annual Microsoft Dynamics Convergence in New Orleans (with 10,000 other people- partners, clients and MS employees) there was a great session on Advanced Analytics for Microsoft Dynamics CRM. Many of these options have been available for the last few years since the release of CRM 2011 (both online and on-premises) […]

Microsoft Dynamics Convergence 2013 Recap

As another Convergence comes to an end I wanted to share some of the key items from the anual conference. It is impressive to see how far Microsoft Dynamics CRM has come. Just five years ago CRM was barely mentioned and all the attention was focused on the Dynamics ERP packages. Though the conference covers […]

Better Together SharePoint and Microsoft CRM

As SharePoint 2013 is released for both on-premises and online (Office 365) the story with Microsoft Dynamics CRM and SharePoint continues to evolve. Recently I was asked by a prospect to outline the possibilities with CRM and SharePoint so I thought I would share. First there is the out of the box option to store […]

CRM Related Teams Dominate the Requests for Big Data

I read an article this week about Big Data. The article is based on a Microsoft survey and states that the most dominate users of Big Data are Sales, Marketing and Customer Support. You can view the full details of the eWeek article here. The obvious interface for a lot of this data would be […]

Microsoft Dynamics CRM Technical Compatibility

I have been receiving many questions lately about the compatibility of Microsoft Dynamics CRM 2011 on-premises with other Microsoft related technologies. With the recent releases not only to CRM but also other Microsoft technologies it is important to stay on top of the latest and greatest info so that you can take full advantage of […]

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