Posts Tagged ‘Mobile-First’

While this year’s NRF was full of the promise of AI and machine learning to enhance customer experiences across digital channels, I couldn’t help but think that while AI is exciting, sexy, and can probably deliver on the promise of great CX once fully implemented and refined (over time), what about a customer’s experience right now?  […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]

Several years ago, Citigroup formed a FinTech group that is dedicated to developing new offerings that bleed with innovation. One of the first solutions to come out of Citi FinTech happens to be a mobile app for its Citigold credit card members. Citigold is a pure wealth management offering that targets affluent and emerging affluent […]

Conferences are the perfect opportunities for Googler Gary Illyes to make big announcements, and this year’s Pubcon did just that. During his keynote, which I was fortunate enough to attend in Las Vegas this October, Gary announced that for the first time, Google’s index would switch from desktop to mobile, a change we touched on […]

Think back to your childhood, we all had that parent, teacher, aunt, or uncle who’s answer was always NO! Until recently this was the answer of most IT organizations when it came to bringing your own device to the table. Can I get my email on my phone? No! Can I access the intranet from […]

Unless you’ve been living under a rock or have possibly gone full blackout mode in support of the occupy SOPA / PIPA festivities, undoubtedly you’ve heard of Responsive Web Design — RWD for all the hipsters who like their acronyms.  In this 4 part series, I will explain the following: 1. What Responsive Web Design […]