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Six Trends Moving the Needle in Customer Care: Omnichannel

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #5: Omnichannel Experiences Amplify Customer Loyalty The thought of calling customer service might be off-putting. Regardless of […]

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Mobile Testing on Cloud with Appium Using AWS Device Farm

With Amazon’s Device Farm technology, you can now easily upload your app and choose an Android or an iOS device to test your app. You will get screenshots, videos of the tests that were run and most importantly, the real-time reports of the tests that were completed. It is as simple as uploading a file […]

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TIBCO Putting the Fast in Fast Food

When we pick a burger from the drive-in, our thoughts are focused on filling our hunger. But there is a lot going on behind the scenes to bring that food to the table. Here is a snippet (or should I say tidBYTE) about one of the business processes that is far away from the smell […]

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