Posts Tagged ‘microsoft teams integration’

Challenges faced while managing a project: Just like any other project, ServiceNow projects have several challenges, and if these challenges are not dealt with, it usually means that the project will fail to deliver some of the expected criteria/result. ServiceNow Community will agree that the most common challenges in our projects are related to stakeholders, […]

Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. Suppose there is no status synchronization between the two solutions. In that case, this behavior could significantly impact several levels, such as […]