Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Posts Tagged ‘Meta’
PACE New Features: Email Routing, Queue Voicemail, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Queue Live View Dashboard, Customizable Roles and Permissions, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Inbound & Outbound SMS, Dynamic Agent Experience, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Microsoft Teams Chatbot, Real-Time Dashboards, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Facebook and Instagram Messaging, Customizable Dashboards, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
An Architectural Approach to Cognos TM1 Design
Overtime, I’ve written about keeping your TM1 model design “architecturally pure”. What this means is that you should strive to keep a models “areas of functionality” distinct within your design. Common Components I believe that all TM1 applications, for example, are made of only 4 distinct “areas of functionality”. They are absorption (of key information […]
A Practice Vision
Vision Most organizations today have had successes implementing technology and they are happy to tell you about it. From a tactical perspective, they understand how to install, configure and use whatever software you are interested in. They are “practitioners”. But, how may can bring a “strategic vision” to a project or to your organization in […]
IBM OpenPages GRC Platform –modular methodology
The OpenPages GRC platform includes 5 main “operational modules”. These modules are each designed to address specific organizational needs around Governance, Risk, and Compliance. Operational Risk Management module “ORM” The Operational Risk Management module is a document and process management tool which includes a monitoring and decision support system enabling an organization to analyze, manage, […]
The installation Process – IBM OpenPages GRC Platform
When preparing to deploy the OpenPages platform, you’ll need to follow these steps: Determine which server environment you will deploy to – Windows or AIX. Determine your topology – how many servers will you include as part of the environment? Multiple application servers? 1 or more reporting servers? Perform the installation of the OpenPages prerequisite […]
IBM OpenPages Start-up
In the beginning… OpenPages was a company “born” in Massachusetts, providing Governance, Risk, and Compliancesoftware and services to customers. Founded in 1996, OpenPages had more than 200 customers worldwide including Barclays, Duke Energy, and TIAA-CREF. On October 21, 2010, OpenPages was officially acquired by IBM: http://www-03.ibm.com/press/us/en/pressrelease/32808.wss What is it? OpenPages provides a technology driven way […]
Configuring Cognos TM1 Web with Cognos Security
Recently I completed upgrading a client’s IBM Cognos environment – both TM1 and BI. It was a “jump” from Cognos 8 to version 10.2, and TM1 9.5 to version 10.2.2. In this environment, we had multiple virtual servers (Cognos lives on one, TM1 on one and the third is the gateway/webserver). Once the software was […]