Posts Tagged ‘member engagement’

Fitbit in Digital Health

Some really interesting discussion on the future for provider and payer portals and apps, from the perspective of Bobby Bouthillette from Fitbit Health Solutions, arose during this week’s Connected Health conference. Consumer demand for health and wellness options creates huge opportunity for consumer brands like Fitbit. They can bridge the gap between traditional healthcare players […]

Webinar: Why Personalization is a “Must” in Healthcare

While the thought of delivering a personalized experience in healthcare can be overwhelming, the value it provides is undeniable. As the industry moves to a more consumer-centric model, healthcare organizations need to engage with patients and members on an individual level. Healthcare organizations that utilize technology to provide a relevant, high-touch and personalized experience are […]

3 Challenges to Delivering a Killer Member Experience

The healthcare landscape is evolving and there is an enormous amount of pressure on health plans to significantly improve the quality of services they offer. In today’s healthcare ecosystem health plans must deliver an exceptional and personalized member experience and focus their efforts on member engagement and satisfaction. This is no longer an option – […]

APIs in Healthcare: Deliver Better Patient and Member Experiences

CHALLENGES CREATING SEAMLESS MEMBER JOURNEYS As focus on digital continues to grow, organizations across industry must provide an omni-channel experience to remain competitive. For healthcare, an omni-channel experience also requires an agile response to patient and member needs in real-time. With the proliferation of the Internet of Things, it has become easier to use smart phones, smart watches, […]

APIs in Healthcare: Digitally Engage Patients and Members

CHALLENGES ENGAGING DIGITALLY According to a Commonwealth Fund study, the average patient in the United States only visits the doctor four times a year. This limited frequency makes it critical for both healthcare provider organizations and health plans to engage with patients outside the traditional care setting in order to help them maintain their health and wellness. Digital technologies […]

2016 Connected Health Trends: Mega Merger Meets Member Experience

Creating the Connected Health trends report requires us to, among other things, mine through approximately 30,000 news coverage points per year. Circulating through the news in 2015 we found much on the topic of the new world of health insurance. Big news on this front was the industry consolidation under a string of potential mergers. […]

Connected Health Top 10: #9 The Real Consumerization of Care

Speaking to patients about money is often viewed as distasteful in the healthcare setting. However, as both national and state healthcare legislation evolve, and the cost of care soars under the weight of aging boomers and patients with multiple chronic conditions, the patient’s dual role as a consumer of healthcare services will become clearer. As […]

Health plans adapt toward customer-based business model

According to Forrester: New regulations are driving changes through the US healthcare insurance industry. Care delivery and payment models bring new responsibilities and opportunities to impact healthcare quality and cost. This forces the businesses within this market to adopt customers-centric business practices. “2014 Technology Imperatives For US Healthcare Insurers” by Skip Snow, April 11, 2014 […]