The medical information (MI) call center is part of a complex pharmacovigilance system. It may be the only opportunity to gather adverse and product quality data. It’s imperative that it operate efficiently. With a growing number of calls, it’s easy for a center to overrun. That can lead to team burn out, long wait […]
Posts Tagged ‘Medical Information’
5 Takeaways From Our “Improve Medical Product Information Sharing With Virtual Agents” Webinar
Our life sciences and technology experts recently delivered the webinar, “Improve Medical Product Information Sharing With Virtual Agents,” where they discussed how automation and artificial intelligence can be used to optimize call center operations and improve end-user experiences. Here are five key takeaways: Just because a system is powered by AI doesn’t mean you have […]
Training Multiple AI Models for Life Sciences Use Case
–Prabha Ranganathan and Ruby Lin contributed to this blog. Understanding how AI/ML can be used for innovative life sciences-related use cases is an area our industry lags. In this blog post, we’ll discuss several use cases in which unique AI models can be used to resolve critical issues effectively: NLQ (Natural Language Querying) – We […]