Forrester sees three tectonic shifts in B2B Tech CX measurement Level of focus: Look at traditional account level or other views The amount of feedback: Are we effecting the feedback by the number of surveys Channels and channel partners: where does it fit in our business and the CX experience Question: From account level measurement […]
Posts Tagged ‘measure’
Measuring Performance of Delivery Teams – ‘starter’ metrics
Recently I was asked about ‘starter metrics’ for projects (both multi-shore and single shore) looking to transition to a much more objective measure of delivery team performance. Here are the first tier metrics that I would recommend as a good starting point. There is a lot more detail in the webinar and associated white-paper on […]