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Posts Tagged ‘measure’

Forrester CX: Are B2B Technology Leaders Mismeasuring CX?

Forrester sees three tectonic shifts in B2B Tech CX measurement Level of focus: Look at traditional account level or other views The amount of feedback: Are we effecting the feedback by the number of surveys Channels and channel partners: where does it fit in our business and the CX experience Question: From account level measurement […]

Measuring Performance of Delivery Teams – ‘starter’ metrics

Recently I was asked about ‘starter metrics’ for projects (both multi-shore and single shore) looking to transition to a much more objective measure of delivery team performance. Here are the first tier metrics that I would recommend as a good starting point. There is a lot more detail in the webinar and associated white-paper on […]