We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. John Dalton interviewed Thom Kozick from Marriott International. John: Is it about loyalty? Thom: I was brought on to rethink our loyalty. Even with SPG joining Marriott, they will only have 15% marketshare in the US. John: You […]
Posts Tagged ‘marriott’