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Posts Tagged ‘marriott’

Forrester CX: Loyalty and Marriott International

We are live-blogging from Forrester’s CXNYC this week, the event for customer experience leaders, innovators, and practitioners. John Dalton interviewed Thom Kozick from Marriott International. John: Is it about loyalty? Thom: I was brought on to rethink our loyalty.  Even with SPG joining Marriott, they will only have 15% marketshare in the US. John: You […]