Posts Tagged ‘Managed Services’

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Broadening Our Sitecore Capabilities with Brainjocks

We are excited to share the news that Perficient has acquired Brainjocks, a leading digital consultancy with a strong Sitecore platform focus. Brainjocks is well-known in the Sitecore ecosystem for their outstanding skills and expertise. The team is a trusted advisor to leading Fortune 1000 customers, enabling them to maximize ROI through digital strategy, technical, […]

Coveo for Salesforce Customer Agents

[QUIZ] What Contact Center Support Model Best Fits Your Needs?

In the previous blog posts from this series, I have focused on the support needs, necessary roles, and managed service provider benefits for cloud-based contact center support. I mentioned there are three main support models all organizations will fall into: self-sufficient, hybrid, and outsourced. There are benefits to each model, depending on several factors unique […]

Auto Attendants & Call Queues

6 Reasons to Consider Managed Services for Your Contact Center

Previously, I outlined roles and responsibilities necessary for optimal support of a cloud-based contact center. This blog explores the added benefits many organizations gain when choosing a managed service provider to assist in fulfilling these roles. Upgrading from an on premise solution to a cloud-based contact center comes with a wide range of optimizations. Cloud-based […]

How to Successfully Support Your Cloud-Based Contact Center

Any contact center solution, cloud-based or on premise, requires adequate support to mitigate risk. For continued efficiencies and optimal performance, specific responsibilities need to be fulfilled. Differences in capabilities and care requirements between cloud-based and on premise contact centers cause variation in skill sets needed to fully support each solution. A mistake often made is […]

Perficient Digital Earns Fifth Adobe Specialization: AEM – Run & Operate

Last week, Perficient Digital was announced as the first Adobe partner globally to achieve the Marketo Engage Specialization as part of the Adobe Solution Partner Program. Today, we’re sharing more exciting news. We’ve achieved our Adobe Experience Manager (AEM) – Run & Operate Specialization. Most Specialized Adobe Partner in Region With existing specializations in Adobe […]