Posts Tagged ‘ITSM’

Digital Transformation

Automation and Artificial Intelligence (AI) with ServiceNow ITSM

Why Automation & AI ? Automation and Artificial intelligence are transforming businesses by improving enterprise productivity and innovation.   Each new version of ServiceNow ITSM includes new and enhanced automation and AI capabilities. What is ITSM ? IT Service Management (ITSM) refers to all the activities involved in designing, developing, deploying, supporting and managing the life-cycle […]

artificial intelligence

What’s New in the ServiceNow ‘New York’ Version

ServiceNow offers cloud based platform that delivers digital workflows. Using ServiceNow, the employees and customers can make quicker, smarter decisions and they are empowered to collaborate in a more productive and agile way. ServiceNow recently released a new version called ‘New York’.  Ever wondered , why this name? Below is quick insight on ServiceNow version […]

Enable Your Workforce to Deliver Smarter, Faster Service

Customer service is no longer just about providing an answer to a customer problem. It is now about enabling customers to obtain answers on their own, communicating suggestions and requests, and feeling like they have personalized service from their CS agent. Employees within organizations have the same expectations and organizations are transforming their service delivery […]