Posts Tagged ‘IP’

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PACE New Features: Microsoft Teams Integration, Call Me Now Widget, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

PACE New Features: Meet the New Agent Desktop Experience, Call Notes, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

PACE New Features: Customizable Surveys, Web Chat Attachments, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE visit our dedicated landing […]

Introducing the Concept of Practice IP

On the agenda of every Practice Center of Excellence must be:  “Implement and formalize IP identification and development”. The first step in establishing a program of this type is to clearly understand the concept of “practice intellectual property” – keeping in mind that the “traditional” concept of IP is mostly outdated. Practice leadership must understand […]

Offshore IP Protection

One of the most frequent questions I get asked regarding moving project work offshore is around Intellectual Property (IP) protection. Often, this question is asked based on perception that doing software work offshore, inherently puts a company’s IP at greater risk than how work is done today at that company.  While there are certainly safe-guards […]