Posts Tagged ‘intelligent search’

Court

Take Your Intranet to Court

A great customer experience (CX) doesn’t necessarily begin with your customer-facing website. More and more companies today are shifting their focus and evaluating all that goes into a great CX. If you take a step back and think about what’s critical to delivering a top-notch customer experience, the employee experience and similarly, employee engagement, are […]

5 Things You Can’t Overlook in an Enterprise Search Migration

Last month I wrote a blog, “7 Tips to Prep for a GSA Sunset”. I had several people reach out and suggest the need for a follow-up article covering areas of focus during an enterprise search migration. After giving it some thought, I came up with a list of less obvious considerations that can make […]

7 Tips to Prep for a Google Search Appliance (GSA) Sunset

After much back and forth, it seems like the end-of-life for the Google Search Appliance (GSA) will be the end of 2018. Most GSA users have adopted a “plug, play and walk-away” approach for far too long. The GSA will not continue functioning as an unsupported appliance. It will turn off like a light switch […]

Coveo Named a “Leader” for Cognitive Search

In the recent The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions (Q2 2017) report, Coveo was recognized as a “leader” for its search capabilities and solutions. Coveo is an enterprise-class search platform that provides a unified approach to intelligent search for the digital workplace, customer support, self-service, and site search. As a Coveo partner, […]

Coveo Debuts Free AI-Powered Search for Communities and App Cloud

For companies using Salesforce today, business and technology leaders are constantly looking for new ways to extend the power of the Salesforce platform to help their employees be more productive and to enhance the customer experience. Often times this means turning to the AppExchange to find business apps that address their business needs. For many of our Salesforce […]

Site Search Should Not Be an Afterthought

It’s time to re-platform, upgrade or simply join the world of Customer Experience Platform site management. You hold internal meetings where rough budgets are set. You meet with potential implementation partners and plan, strategize, repeat. But yet, one piece that I see continually forgotten until late in the process is Site Search. Okay, not forgotten, but certainly […]