A lovely turn of events occurred recently when our office hosted Prakash Chembai, the esteemed vice president of our company. We honoured his promotion and held a lively town hall that day, which made it an exciting and unforgettable event for all those engaged.

The Townhall:

The day kicked off with a spirited town hall, providing an opportunity for employees to engage with our Vice President directly. The town hall served as a platform for open communication, where employees had the chance to ask questions, share insights, and gain valuable perspectives from our organisational leader. The interactive session fostered a sense of transparency and collaboration, reinforcing the strong bond within our professional community.

Celebration:

Adding a touch of warmth to the day, we celebrated the promotion of our vice president. The entire office came together to express gratitude and appreciation for his leadership. Decorations adorned the workspace, and the air was filled with laughter and camaraderie. The celebration showcased the tight-knit culture within our organisation, emphasising the importance of recognising and cherishing the personal milestones of our leaders.

Following the town hall meeting, we held a celebration after conducting an appreciation session to honour our outstanding employees for their significant accomplishments.. The festivities continued with a delicious lunch. The team gathered in a festive setting, enjoying a spread of delectable dishes. This informal setting provided a unique opportunity for employees to interact with the vice president on a more personal level, fostering a sense of unity and camaraderie.

Key Takeaways:

The Vice President Prakash Chembai’s visit not only highlighted the organisation’s commitment to open communication but also underscored the importance of celebrating milestones, both professional and personal. The day served as a reminder of the strong bond that exists within our workplace, emphasising the value of collaboration and shared success.

Conclusion:

The visit of our esteemed Vice President Prakash Chembai’s turned a regular workday into a memorable occasion filled with meaningful interactions, celebrations, and delicious food. As we reflect on this special day, it reinforces the significance of fostering a positive and inclusive workplace culture where every individual, from the top down, plays a crucial role in the success of the organisation.

Our global colleagues bring an unmatched level of dedication, passion, and drive to every project and deliverable. Through Perficient’s industry expertise in healthcare, we can make a difference for patients, care teams, and their families. Healthcare organizations play an integral role in providing equitable access to care options, and Perficient is uniquely positioned to equip industry leaders with the tools, capabilities, and strategy to transform the healthcare journey.

We recently heard from Stephanie Sterling, business operations manager, Healthcare, about her experience working at Perficient. Learn how she is creating a collaborative environment where colleagues feel valued, while supporting Perficient’s approach to healthcare through an equity lens.

Describe your role at Perficient. What does a typical day look like?

As the business operations manager for the healthcare group, I hold the responsibility of making a positive impact on my colleagues by offering structure, support, and training. I ensure that my colleagues have the essential tools and process clarity required to thrive in their roles. Additionally, I prioritize improving communication channels, which ultimately enhances collaboration and contributes to a more cohesive team.

DISCOVER MORE: Read About the Individual Success Stories of Our Colleagues

What do you value as a team member at Perficient?

I am grateful to work at a company that prioritizes work-life balance and fosters a culture of appreciation for colleague contributions. The ability to maintain a healthy equilibrium between work and personal life is extremely important to me.

Moreover, being part of a team that consistently acknowledges and values the efforts of each colleague has cultivated a supportive and collaborative work environment that I enjoy.

READ MORE: Perficient’s Global Culture Cultivates Collaboration and Meaningful Connection

What made you decide to work for Perficient? What makes you stay and want to do your best work?

In all honesty, I ended up at Perficient serendipitously. I was working through a temp agency and was sent to Perficient as a file clerk back when we had an office in Austin, Texas. The assignment was only for six weeks, but after the initial timeframe, I stayed on and was eventually hired. I left the company but returned about a year and a half later. I stayed because I like the culture fostered at Perficient and I have always been treated with professional respect, even when I was just a temporary file clerk.

READ MORE: The Culture and Colleague Experience at Perficient

Healthcare and life sciences organizations are increasingly focused on equity. How are you seeing DE&I addressed in your work and in the industry?

Many of my colleagues are doing great work addressing DEI with our customers! They are utilizing their industry and technical expertise to build inclusive care pathways, messaging strategies, and digital transformation initiatives for our clients.

In addition, I have been thrilled to see Perficient’s Bright Paths Program unfold. I look forward to our company’s continued success in bringing STEM opportunities to underrepresented groups and collaborating with current and future Bright Paths graduates at Perficient.

READ MORE: Diversity, Equity, and Inclusion in Healthcare  

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.

Visit our Careers page to see career opportunities and more!

Go inside Life at Perficient and connect with us on LinkedIn, YouTube, Twitter, Facebook, and Instagram.

Perficient is committed to transforming how the world’s leading healthcare organizations connect with customers and grow their businesses. Phil Nabors, a lead business consultant with decades of experience in IT, is accomplishing just that for our clients. We discussed how his team’s current work, implementing an Amazon Web Services (AWS) analytics and data lake solution, is revolutionizing the way our client views their data and achieves their goals. I loved hearing about his passion for finding out-of-the-box solutions for complex problems, and I’m sure you will too.

Thank you for joining me today, Phil, I’d love to kick off with hearing more about your role. What does a typical day in this role look like, and how is this work enabling clients to achieve their goals?

Phil’s family celebrating his eldest son’s college graduation

I am often asked to describe my job and what I do. It’s a question that I’ve struggled to answer briefly. I’ve found that my biggest strength is to function like a Swiss army knife for strategic initiatives for a wide variety of healthcare clients, including healthcare plans, providers, and research organizations. Ultimately, I help business clients define, design, coordinate, and deliver effective and efficient solutions (technical or procedural) that impact their most pressing challenges and influence their key performance indicators (KPIs).

Currently, we’re driving an initiative to implement an Amazon Web Services (AWS) analytics and data lake solution to provide our client with a cloud solution built for common publish model (CPM). This will allow the client to quickly access and analyze terabytes of contract, claims, invoiced, and financial transaction data collected, ingested, curated, and published from multiple operational systems.

With the use of powerful AWS tools: S3, Glue, Redshift, and connecting to the industry leading Cognos BI tool, our client has unprecedented access to their data to answer their most pressing analytical questions and drive their current and anticipated future business.

My typical day’s activities depends upon the role in which I’m filling for the specific client and phase of the project. They can include the following:

• Leading a team of analysts in understanding client business requirements – truly knowing the client’s intent and how we will benefit them upon implementation
• Facilitating discussions with business, systems, and data architect subject matter experts to expand business requirements, drill into original source systems data, guide design of pipelines into AWS data lake, and assess considerations impacting the CPM design
• Developing, evaluating, executing, and documenting functional test cases against data lake pipeline, published Redshift database, or Cognos visualization
• Communicating to client executives and senior project leadership about the progress, risks, and dependencies that must be cleared in order for multiple teams to define, design, and execute the various technical solutions

LEARN MORE: AWS Data Lakehouse Solutions

How have your passions and interests led you to your current position and how are they incorporated into your daily work?

Phil with his best friend, celebrating their favorite team

Prior to joining Perficient, I worked as an independent consultant performing design and data analysis for a prominent healthcare solution provider. This experience ignited my fuel for finding unique and out-of-the box solutions to complex business problems. Since then, I’ve teamed up with colleagues to address business challenges.

Here are a few ways we’ve approached this:

• Responding to the ground-breaking AHA legislation impacting healthcare payer and providers alike
• Creating a single-solution call center application supporting multiple major healthcare payer organizations, impacting millions of subscribers and members
• Creating an integrated data warehouse solution to support a major university and cancer hospital to meet research demands and government regulations
• Creating a new actuarial pricing rating solution for a large healthcare payer

What excites and motivates you in your daily work? 

The things that excite me most about the many roles I’ve had with Perficient are the following:

• The diversity of experiences
• Opportunities to positively impact our healthcare clients
• The ability to utilize my strength of understanding business processes and translating them into technical solutions using the most effective suite of solutions.

At Perficient, I’ve benefited greatly by working alongside some of the most dedicated, knowledgeable, and influential industry leaders and technical solution colleagues that I’ve encountered throughout my decades-long career in information technology.

READ MORE: Empowering Our People: Culture and Connections

What do diversity and inclusion mean to you, and why are they important to our culture at Perficient?

As an African American colleague here at Perficient, I’m compelled to explore the many facets of employment at Perficient and the different offerings provided to those seeking IT consulting as their career, especially the many bright minds and future thought leaders graduating from Historically Black Colleges and Universities (HBCU) or community colleges, which are commonly overlooked by major IT organizations. I’m encouraged by Perficient’s expansion to employ and drive solutions in local communities and from countries outside of the US as we build our global consultancy.

EXPLORE NOW: Perficient Bright Paths Program

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

I recently sat down with one of our senior project managers, Ruby Lin, to discuss the many facets of her role at Perficient. She told me about how she leads teams and facilitates collaboration. We also discussed how her voice and work are appreciated by her team. I loved learning what Ruby values most about her colleagues and her company, and I’m sure you will too.

Ruby, thank you so much for joining me today. I’d love to kick off by hearing more about your role at Perficient. Can you describe a typical day?

I am a senior project manager and a delivery lead for clinical data management. In addition, I manage multiple projects for the clinical data warehouse and pharmacovigilance groups. I am a liaison on the global testing team in the life sciences industry, supporting the sales team in areas involving common data models (CDM) and common data warehousing (CDW). I am also working with the Agile community that is bringing the Agile practice to life sciences.

My typical day is not very different from many other team leads. Most of the time, I’m running to and from internal, external, customer facing, or seller supporting conference calls. When I’m not in a call, I’m leading project and organization teams to ensure they are:

• Functioning well
• Being supportive
• Being innovative

I also help them to resolve challenges and look for growth opportunities.

EXPLORE NOW: Meet Our Other Senior Project Managers

What are the things you value most about Perficient’s culture? 

In my role, I value that what I do or don’t do matters. What I say or don’t say also matters. It is important to me that I can be collaborative and challenged on my team. I value learning new thinking and methodology. My team supports me through challenges and celebrates me through successes. At this company, I value the people, the trust, and the honesty. Perficient invests into finding ways to do things better.

LEARN MORE: Perficient Promises to Challenge, Champion, and Celebrate Our People

How did you come to work at Perficient? What motivates you in your everyday work?

I joined Perficient as a part of their acquisition of Biopharm Systems. I went into labor on the day the buy-out was announced. So as long as I remember how old my girls are, I’ll know how long I have been with Perficient.

What motivates me is the fact that I really enjoy what I do and appreciate all the collaboration and support from my teams.

How do you think diversity and inclusion should be prioritized in an organization? 

As a minority and a woman in a high-tech environment, it is important to me that a company tries to provide support and opportunities.

I believe that Perficient is committed to doing just that.

READ MORE: Diversity, Equity & Inclusion (DE&I) in Healthcare

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Joy Kuhl has been providing value to our healthcare clients as a strategic account director for more than 8 years. I recently sat down with her to explore how she succeeds in providing this value on a daily basis. We discussed what she appreciates about Perficient, her customers, and her colleagues. I loved hearing about how Joy’s colleagues supported her when she published a children’s book, and I’m sure you will too.

Joy, thank you so much for joining me today. I’d love to kick off by hearing more about the everyday responsibilities associated with your role. What does a typical day of providing value to healthcare clients include? 

I’ve been a strategic account director within Perficient’s healthcare practice for over eight years. In short, I see myself as a matchmaker. It’s my responsibility to understand our customer’s business objectives and match that up with the right mix of experts within Perficient to design and deliver solutions. I stay engaged through delivery at the account level to help make sure our team is supported and that the customer’s needs are met.

When our customers are successful, we’re successful, and that is a repeatable cycle.

Perficient colleague enjoying Joy’s book with her son

Many of my accounts are with long-term customers that we have provided a variety of services to over the years. It’s fun to do quick-hit projects, but I really value and enjoy evolving with our customers as a partner. I feel like an extension of their business.

A typical day includes a nice mix of the following:

• Having conversations with customers and team members to scope new projects
• Preparing proposals and contracts
• Participating in delivery touchpoints to track and support progress

READ MORE: How the People of the Healthcare BU are Providing Value to clients

What are the things you value about working at Perficient? 

One of the things I value most about working at Perficient is the breadth and depth of our talent pool and the number of options available when designing solutions for customers.

We have deep expertise across 30 different technology stacks, industry-specific experience, global delivery options, end-to-end capabilities from strategy to delivery to managed services, and flexibility with contract models.

This is an incredible toolbox for me as an account director and for my customers.

EXPLORE NOW: Perficient’s End-to-End Healthcare Capabilities

What do you value about working with your customers and colleagues? How have they supported you in your professional and personal development? 

Perficient colleague enjoying Joy’s book with her daughter

I wanted to work at Perficient because of our customers! Over the last eight years, I’ve gotten to work with so many great leaders in healthcare. I’ve delivered meaningful solutions from customer-focused mobile apps and websites to customer relationship management and enterprise data solutions.

What keeps me at Perficient are the relationships I have with my customers and colleagues and the work that we do together.

My customers and my colleagues have supported me in many ways. I have great memories of reading books with my parents while growing up, and I carried on that tradition with my kids through nightly bedtime stories. This tradition inspired me to write my own children’s book.

I grew up as an Army brat, moving every few years. By the 10^th grade, I had attended nine different schools across the U.S., Germany, and Turkey. I had to quickly learn how to adapt as the new kid. My book, “I’m Not in the Mooood,” is about a cow who moves to a new farm. It pays homage to the power of empathy as the other farm animals figure out how to best welcome her. Plus, you get to make fun animal sounds while reading it.

The best part of the experience was the photos I received from friends, family, customers, and my Perficient colleagues of their kids enjoying the book. Every time I got another photo from a Perficient colleague, it warmed my heart so much. We all spend so much time together. We care about the work we do, and we care about each other personally. At any given time, I’ll have a dozen active teams supporting customers.

After over eight years with Perficient, I could make a pretty long list of all the times I’ve seen colleagues step up to help each other inside and outside of work. It’s in our DNA.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Marty Frygier is committed to helping healthcare organizations deliver better care. We recently sat down to discuss the many facets of his role and what he values about our company culture. We also discussed how he fosters the best interests of others not only where he works, but also through his volunteerism.

Marty, thank you for joining me today. To start, could you tell me more about your role and how you provide value to healthcare organizations?

Photo with Perficient friends in Chennai during a 2017 visit

I am an account director with Perficient, serving many of the largest healthcare organizations in the world. This is a business role which is focused on ensuring that our clients are thrilled with our work and aware of the many ways that Perficient can help them better serve their own customers.

Although I am more focused on the business aspects of our client relationships, I work closely with our delivery teams to ensure that our clients are very satisfied with the strategic guidance and services which we provide.

I am proud of the long-term relationships that we have been able to build, as I have been serving many of our healthcare clients for 10 years or longer.

SEE MORE: Meet the People of Perficient’s Healthcare BU

What do you value about working for our global digital consultancy?

It’s my responsibility to ensure the best outcomes for our clients and for Perficient. I enjoy working with our clients each day and having the trust of Perficient leadership to ensure their satisfaction and success.

Dinner in Mexico at Perficient’s 2022 Red Jacket Club

I am very grateful for our delivery and operations teams and all that they do for our clients. Our long-term relationships and success are a product of their hard work and dedication.

Our people and the services that they provide are the key to our success and our clients’ success. I am so lucky to work with so many super intelligent and hard-working people around the globe.

I am happy to be on their team, and I value our focus on integrity in everything that we do. There is no place for questionable ethics at Perficient.

EXPLORE NOW: Culture and Connections at Perficient

How did you begin your career at Perficient, and what makes you excited about the future?

I joined Perficient 13 years ago. This was when we were just beginning to expand our healthcare practice. I was excited about the opportunity and challenge to grow our business while using our capabilities to improve healthcare around the world.

The opportunities that we have to make an impact in healthcare are still expanding as we add services, and this keeps me motivated for our future.

How does Perficient’s dedication to diversity and inclusion make us stronger? 

We are all better when we bring many different perspectives together. When everyone feels like their perspective is being heard and that they are a valued member of our work community, this is even more so.

Perficient’s people promise ensures that everyone has opportunities for personal growth, to have their voice heard, and to make a difference. This is the foundation of our culture and our company.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

In addition to your work as an account executive, you’re also deeply committed to your community and family. Can you tell me more about your involvement at the HELP Foundation? 

The Frygier family

When I’m not serving Perficient as an account executive, my wife, Michelle, and I pour our efforts into the HELP Foundation, an Ohio-based nonprofit that provides homes and assistance for adults and children with intellectual and developmental disabilities. This foundation was launched in 1965 by parents of special-needs children who saw too few resources to meet their families’ needs. It was not long ago that individuals with special needs – especially those from families lacking resources to help them – faced difficult, solitary lives.

HELP strives to assist individuals starting in early childhood. Young adults receive assistance to finish school, live on their own, and have employment and a social life, among other things.

We have been involved since 2010, when a friend first invited us to visit the program. As parents of children with special needs, we were impressed with the HELP Foundation’s efforts to ensure that people with intellectual and developmental disabilities are respected and involved members of their communities. The foundation serves hundreds of people annually through group homes, supported apartments, summer programming for students, daytime and vocational programming for adults, and a specialized program for senior citizens.

I currently serve as the President of the Board of Trustees at HELP, where we support pathways that give every individual the chance to thrive and reach their full ability, contributing to a vibrant, inclusive community.

Understanding what an important part of my life my work at Perficient is, I’m proud of the work HELP has done to empower people with special needs to find employment. Although the people get excited about their new source of income, I find the most significant benefit to be the pride that they take in having employment.

EXPLORE NOW: Perficient Giving, Employee Resource Group 

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

I recently connected with one of our lead business consultants, Wayne Ause, to discuss how he impacts healthcare clients. We discussed what a typical day in this role includes. Perficient promises to challenge, champion, and celebrate our people. I loved hearing Wayne’s thoughts on how Perficient keeps this promise by valuing his voice, and I’m sure you will too.

Wayne, thank you for joining me today. I’d love to hear about your role as a lead business consultant at Perficient. What does a typical day or project look like for you in this role?

Wayne donating food as part of Perficient’s “Making a Difference” program

My role can be described as a utility player, which isn’t all that obvious from my title as lead business consultant in our healthcare business unit. I am fortunate to work at the crossroads of my two greatest professional interest areas: technology and healthcare.

I strive to positively impact clients in the advancement of their efforts to service key healthcare audiences online. Audience segments in healthcare primarily include patients and healthcare services beneficiaries. However, these segments can also include a whole slew of related stakeholders like healthcare providers, insured customers, professionals in the payor space, industry partners, caregivers (family members, professionals at home, and clinic-based), and consumers of healthcare products.

A typical day for me doesn’t really exist, and that’s partly why I enjoy my current role at Perficient. My daily activities include the following:

• Directing program efforts with client leadership
• Documenting process and decision points
• Mapping out strategy and providing input on the execution of deliverables
• Coordinating parties in the execution of a project
• And sometimes just plain old cheerleading (which is easy to do at Perficient as we often have plenty of project team successes to celebrate)

LEARN MORE: Perficient Launches Giving-Focused Employee Resource Group

What motivates you to do your best work?

In my role, I am grateful for the frequent opportunities I have to be heard and have my input received and valued. I greatly value the team support and camaraderie I have experienced while on projects.

My fellow team members at Perficient are consistently talented, professional, and enjoyable to work with on a day-to-day basis. I value the work-life balance that Perficient recognizes and supports for all team members. I am given the flexibility and opportunity to grow and excel in my chosen profession.

READ MORE: Wayne Ause, Author at Perficient Blogs

What made you choose a career at Perficient? What motivated you to continue growing in the healthcare industry? 

Hawaii trip with Wayne’s spouse, Agnes

I decided to work for Perficient to reach my career goals and expand my experience in a variety of exciting technologies affecting healthcare.

I continue to try and do my best, partially to continue the support of my professional trajectory. However, this is mostly because I am continually renewed and invigorated when I see the effects of my efforts to help real people dealing with real healthcare issues.

In my experience, people are rarely having their best day when they seek medical assistance. I feel my job is to help ease their journey as much as possible by removing barriers to care in the technology space.

I am grateful for all the opportunities and support offered by Perficient. I highly recommend our organization as a career destination for anyone in this space. It’s an exciting time to be in healthcare and technology, and Perficient is the perfect place to see the blend of the two come to life.

EXPLORE NOW: Career Growth with Perficient

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Leading life sciences organizations rely on Perficient for deep subject matter and technical expertise to achieve their missions of helping people feel better and live longer. I recently connected with one of these experts, Param Singh. Param is director of clinical operations solutions at Perficient with 22 years of consulting experience. We discussed how Perficient’s culture of collaboration enables him to use this experience to help our life sciences clients succeed.

Thank you for joining me today, Param. I’d love to start by hearing more about your role as director of clinical operations. How do you impact our clients and our culture in this role? 

Param Singh and Rudolf Coetzee visiting a Client’s office

I lead service and delivery for clinical operations solutions in our life sciences practice. For me, our culture is defined by our customer and employee success. So, each day I look for opportunities to help our clients and our employees succeed.

I respect the work our team supports in life sciences, and I feel honored and humbled in the role we play in supporting clinical trials. In the past few years, this has become more important than ever. We rely on these medical breakthroughs in the industry to change people’s lives.

I love the fact that I don’t have a typical day. Each day brings its own challenges and opportunities. However, I am often working with our internal teams on our strategy and growth or working with our clients to help them overcome challenges and obstacles to positively impact their own strategy for growth.

LEARN MORE: Modernizing Clinical Trial Operations With Digital Experience Technologies

What do you value most about your role? What makes Perficient special?

As a director in our life sciences practice, I am honored and humbled that our work makes an impact on patient care. I think everyone at Perficient should take a step back and look at the larger impact our work has. It has especially been rewarding during the pandemic, as our team has directly supported trials for one of the COVID-19 vaccines. We are honored to have been a part of that effort. As our team and executive management has stated many times during this pandemic, we are proud of our contributions to helping our clients bring life changing impacts to the world.

In my 22 years of consulting, this is the most talented team I have worked with. They prioritize the goals of our company and our clients above all else, all while supporting each other and myself. I am constantly in awe of their talent and dedication, and I value all that they do to impact our collective success at Perficient.

In my 14 years at Perficient, I have come to understand clearly that the value, the strength, and the reason for our continued success, comes from our people. I truly value both the professional and personal relationships that I have made, and I attribute those relationships to my own success.

EXPLORE NOW: Life Sciences: Strategy + Innovation to Advance Your Critical Work

Param and his family enjoying the outdoors

How did you come to work for our global digital consultancy? What motivates you to keep providing value to our life sciences clients?

I joined Perficient, like many others, through an acquisition. BioPharm Systems’ culture was incredibly supportive, collaborative, and cohesive. One of the concerns leadership had during the acquisition was a potential culture clash. However, we quickly realized that Perficient’s culture was very much aligned to BioPharm’s culture, and that made for a very smooth transition. That was over 8 years ago, and I just had my 14th anniversary this January.

I enjoy what I do and the impact that we have, but what makes me stay and want to do the best work is the people that work alongside me as we deliver excellence to our clients.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

Life Sciences Leaders Turn to Us

Our deep expertise in life sciences and digital technologies, including artificial intelligence and machine learning, helps transform the R&D process and deliver meaningful value to patients and healthcare professionals. More than 150 ​​pharmaceutical, biotechnology, medical device, and clinical research organizations have counted on our world-class industry capabilities and experience with leading technology innovators.​

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Perficient promotes a culture of giving, collaboration, and excellence. Marc Mullins, senior solutions architect, is a great example of all three of these values. I recently sat down with him to discuss how he came to work for our global digital consultancy, and what about the culture keeps him motivated to stay and do his best work for our healthcare clients. We discussed his recent nomination by Health Enterprises Network to participate in their Healthcare Fellows Class of 2022 as well as ways he gives back to his community through volunteerism with Veteran’s Club Inc.

Marc, thank you so much for joining me today. Can you tell me a little about how you use your expertise to serve our healthcare clients?

I have spent almost two decades in the health payer space. I’m working alongside a very talented group of folks with deep healthcare industry knowledge to lead management consulting engagements. The solutions can stand on their own or complement other offerings.

I enjoy translating the complex and jargon-heavy tech talk of modern business technology into practical day-to-day business-person language. This helps to improve outcomes for the many different constituents that engage with our clients.

I absolutely love using this skill set to help our clients transform their thinking to a more forward looking, future-proof, and consumer-centric mindset that will improve their operations and ultimately, their members’ health and experience.

What motivates you to do your best work at our global digital consultancy, and what makes Perficient special?

Marc and his family

I value being valued. This sounds cliché, but our team has so many unique personalities and backgrounds. I truly see how my role is a unique and critical piece of the tool kit Perficient employs.

I learn from my co-workers every day. I have gained equally as much as I have contributed. In areas where I have surface level knowledge, colleagues with years of successful experience will support me, and I’ll support them in my areas of expertise.

Everyone has been happy to meet with me and share ways to collaborate to serve our clients in a variety of ways. There has been a myriad of instances where team members shared a willingness to provide tips, pointers, and assistance where they have a unique expertise or background to deliver the best outcomes for our clients.

I value how wide and diverse our client base is, and how many different cutting-edge technologies we can support in-house.

This makes it easy to be confident that we can advise our clients and have the expertise in-house to consult with when we make recommendations.

READ MORE: About our Promise to Challenge, Champion, and Celebrate our People

What initially drew you to a career at Perficient? What keeps you here?

A close friend who works for a client that has interacted with Perficient resources told me about Perficient. He spoke highly of the caliber of individuals and outcomes of their work together, so it was an easy attraction. I want to work somewhere where the reputation speaks for itself.

Perficient offers so many technology solutions that are critical to the healthcare industry. It is important to me that I can work with clients and recommend what we can support, in good faith that it truly is in their best interest. Perficient makes that easy for me, and my leadership supports me in navigating the organization along the way.

LEARN MORE: Our Deep Healthcare Expertise

Congratulations on your selection for the Healthcare Fellows Class of 2022! Tell me more about what it means to achieve this honor and how it will impact your work for Perficient? 

The HEN (Health Enterprises Network) is an organization affiliated with Greater Louisville Inc., which is a “chamber of commerce” of sorts. It was started by the founder of Humana and other organizations that have made a tremendous impact in the healthcare industry and in Louisville, KY. Many people don’t know how many healthcare companies exist in Louisville. It has been the hub of many groundbreaking healthcare ideas and capabilities.

They nominate several candidates to participate in this executive leadership incubator each year, to grow their awareness of Louisville’s healthcare possibilities and broaden their professional network. My experience in the healthcare payer industry, and my recent achievement of becoming a recognized healthcare payer strategist and transformation leader, opened the opportunity for me to add my perspective and background to this year’s cohort. Hopefully, I will be able to deepen relationships with local organizations where we already have a relationship and make introductions – and perhaps become a partner of choice – with even more healthcare organizations in the region.

Perficient is committed to a culture of giving. Can you tell me about how you serve your community through your involvement with Veteran’s Club Inc.?

Marc finds greater fulfillment by giving back

Veteran’s Club is my passion project. As a Marine Corps combat veteran from OIF, I will always have a need and longing to serve alongside those who served our country.

Veterans in my generation are few and have a unique shared bond and experience. One thing we have learned from those that served in the generations before us is that we veterans are best positioned to empathize with and serve our brothers and sisters in arms.  Many organizations are doing great things for veterans, but I think there are none like Veteran’s Club.

I have seen immeasurable accomplishments and lives changed from this organically grown group of local veterans that has become a nationally recognized non-profit service organization.

We are most widely known for our Equine Program, and Veteran’s Club Assistance Program that provides programming, support groups, and clinical and case management support to homeless veterans and veterans going through other times of transition.

Currently, I serve as the Treasurer on what we call a “working” Board of Directors. We call it this because we are all passionate about the work we are doing, and never charge anyone for any program, service, or event. As the Treasurer, I get the pleasure of making sure our budgeting and financing supports our mission.

EXPLORE NOW: Perficient Giving, Employee Resource Group 

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Perficient has a long-standing reputation as a philanthropic organization with colleagues who are passionate about giving back to the communities in which they live and work. One of these colleagues is Paddy Cozens, Technical Architect. I recently sat down with Paddy to discuss how he delivers value to our life sciences clients. We also discussed his role as a volunteer firefighter and how he balances his career in IT with the volunteer work he is passionate about.

Thank you for joining me today, Paddy. I’d love to hear more about your role supporting life sciences. How do you provide value to Perficient’s clients in this role?

Paddy making a home-fired pizza

I am a technical architect working within the healthcare consultancy division. My principal focus is pharmaceutical-centric applications, such as clinical trial patient data recording systems, clinical trial management, and adverse event reporting. My interaction with clients is varied. It can be as simple a help desk ticket for an issue that takes just moments to solve, or it can be a year-long project to upgrade or migrate a customer’s system/data.

My goal is always the same; for the client to see the value Perficient brings, and that the end result will exceed their expectations.

Yes, there will be hurdles and bridges to cross…but as I always tell them, “No matter the rough waters or stony ground we cross, I will without a doubt make them laugh and smile for taking the journey.”

EXPLORE MORE: Quick Guide to Planning Your Clinical Trial Management System Implementation

What motivates you in your work at Perficient? 

Along with the day-to-day challenge of thinking outside the box to solve complex problems, my colleagues are without a doubt the single biggest factor that I value about working at Perficient.

The wide range of people I get to meet and collaborate with motivates me. Plus, the individual perspectives, skills, and experiences of the team collectively helps navigate the complex obstacles we encounter daily.

LEARN MORE: Perficient Promises to Challenge, Champion, and Celebrate Our People.

What initially drew you to a career at Perficient and what makes you stay?

My path to Perficient was unexpected, which sounds slightly unusual and needs some clarification. My career with the company came by way of an acquisition. I had been working for one of the largest pharmaceutical companies with over 100,000 employees. Then, I suddenly found myself working at a much smaller company (under 100 employees).

This company was then acquired by Perficient. I went from a big company to a whole new environment in a short period of time, which was a bit of a shock to the system. Once I had adjusted, I found myself enjoying the freedom that came with working in a less siloed environment. It enabled me to work more horizontally, which gives me a broader view of the environment and more holistic input and impact. This, along with the diverse group of people that I get to interact with, inspires me to do my best work.

Can you tell us a little about your contributions as a volunteer firefighter? How did you get involved in volunteering and what motivates you to continue?

Since coming to the U.S. from England, I have become a collector of boats. One of the new phrases I heard in the U.S. was “He who dies with the most toys wins!” With this ideology, I jumped in with both feet! For the first time in my life, I had what my new boss described as “disposable income” (an expression/situation I never heard or had in England). Thus, I became a collector of things: boats, cars, motorbikes, etc. My wife has since put a quash on this madness (I think it is called an intervention!). However, the last collection to suffer these spousal cutbacks were the multiple boats in the yard.

Paddy piloting a boat as a volunteer firefighter

This led to a knock on the door one day: “Hi, I am Deputy Chief of the local fire department. We need new members, especially to help crew our fire boat. I see you have a few boats, and we really need someone with marine and boat knowledge.” I had to laugh as I replied, “I think the number of boats in my yard actually demonstrates that I know nothing about boats”. But it was 6 p.m. and I had a glass of wine in hand. So I let him over the threshold for further talks, and he twisted my arm.

Now, I am Captain of the department, an EMT, a pilot/engineer on a fire boat that forms part of a coastal marine group for search, rescue, and other emergencies, in an area within the Long Island Sound. Unfortunately, this came late in my life. I wish I had done it a lot younger. The rewards are beyond imagination. The people I have met, both within EMS response and from the interactions with the public/patients, are life changing.

Nobody calls upon my department’s services when they’re having a “good day,” indeed they are probably having their worst! How ironic it is that in kindergarten, on dress-up Friday, I would fight everybody to take the fireman’s costume home for the weekend. Forty-five years later, I got a real outfit! I even get to drive and pilot some great toys. A 40,000-pound fire engine and a 16,000-pound fire boat are every boy’s dream! I would encourage everyone to offer up some time to give back in any way possible. It will change your life!

EXPLORE NOW: Perficient Giving, Employee Resource Group 

How do you balance a career in IT with serving your community? 

Working at Perficient is challenging and rewarding every day. The nature of my job means that I am always solving problems, and they are usually urgent.

What makes it enjoyable is the people I work with, the relationships I build, and the teamwork and camaraderie to problem-solve together.

My job gives me the ability to be creative (technologically). It allows me to strike a balance with my personal life where I’m creative in other ways. I love to cook (my wife calls it making a mess!), I will tackle any household breakdown (you have to love YouTube), I even built a car (the one toy my wife loves). I’m also able to give back to my community.

READ MORE: Work-Life Balance at Perficient

Life Sciences Leaders Turn to Us

Our deep expertise in life sciences and digital technologies, including artificial intelligence and machine learning, helps transform the R&D process and deliver meaningful value to patients and healthcare professionals. More than 150 ​​pharmaceutical, biotechnology, medical device, and clinical research organizations have counted on our world-class industry capabilities and experience with leading technology innovators.​

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

I recently connected with one of our senior project managers, Inna Suarez, to discuss what it’s like to serve Perficient’s healthcare clients. We discussed what Inna values most about Perficient’s culture and her team. I loved hearing Inna’s thoughts on what makes the Perficient community special, and I’m sure you will too.

Inna, thank you so much for joining me today. Can you tell me a bit about how you serve our clients? 

I’m a senior project manager and Scrum master, currently working with one of the largest health insurers in the United States.

With extensive knowledge of both Waterfall and Agile methodologies, I help our client to deliver high visibility projects, while keeping them on track and on budget.

My typical day would start on a Scrum call with my team to discuss the day’s goals, blockers, and dependencies. The rest of the day is usually filled with various meetings to ensure the team stays on track. As a Scrum master, I work to raise Agile awareness across teams, share best practices, and educate those who are not yet familiar with Agile.

EXPLORE MORE: How to Make Agile Iteration Possible Within Waterfall Budgeting

Inna’s kids enjoying a Mexico trip

What do you value most about your community and responsibilities at Perficient?

I like how the healthcare unit has built a community of professionals who are both knowledgeable about healthcare and willing to share their knowledge with other team members.

I value the people on my team. I am very proud to be surrounded by smart, enthusiastic, and creative individuals.

While working with our clients, I value helping them solve day-to-day problems and build quality solutions. I also like the ability to wear different hats (like project manager, Scrum master, Agile coach, etc.).

What do you value most about Perficient’s culture?

I like that Perficient challenges me to learn new things. Above all, I like to meet new people and make new friends. Perficient gives me the opportunity to work with different clients and take on new projects. I value that Perficient creates an inclusive environment that attracts talent of any age, race, gender, etc.

Perficient makes you feel like you have a home where you can always go to your peers for advice, guidance, or feedback.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

At Perficient we promise to challenge, champion, and celebrate our people. I recently sat down with one of our senior project managers, Michael Principe, to discuss this culture of putting people first. Along the way, I learned about his “winning” mentality and what he values most about his role.

Thank you for joining me today, Michael. I’d love to hear more about your role as a senior project manager? How do you impact Perficient’s culture in this role?

Michael enjoying the beach

As a senior project manager, I am responsible for the overall delivery of an engagement. This includes contractual deliverables, building customer relationships, and founding a strong team. This is specifically important with our core team culture.

Our culture puts people first above all things, regardless of whether it’s a client or Perficient employee.

My typical day involves a quick review of all deliverables, a discussion of risks and mitigation, and a meeting to review, correct issues and plan for the future.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

What are the things you value most about working at Perficient?

Michael swimming with dolphins

The movie quote “Winners always want the ball” summarizes the attitude I have towards my role. I love to get things done and done well, helping others along the way if I can.

To win you need a team and winning is more fun when you can share it.

Perficient is great at allowing you to expand as much as you want. All you need to do is participate. They understand when you’re “too busy” with a client, so you can work with the ebb and flow of your life.

EXPLORE MORE: Work-Life Balance at Perficient

What led you to a career at Perficient?  And what motivates you to keep providing value to our healthcare clients?

Random alignment is what brought me to Perficient. When I was looking for a job, this opportunity came along. Because I try not to say no to new things, I pursued the opportunity. I stay with Perficient because of the people and the winners.

Perficient is all about doing the right thing for our customers. You can’t go wrong if you are focusing on providing value.

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT