Posts Tagged ‘iHelp’

Previously, I examined how to develop content and implement iHelp. In this final installment I discuss the iHelp lifecycle and control. iHelp comes with a built-in version control system. When you create a new iHelp article, it starts at version 0, with a status of “In Progress.” You then enter and edit the content, testing […]

My previous blog highlighted the useful cases of iHelp. This blog will examine how to develop content and implement iHelp. iHelp is developed and administered through the Administration iHelp screen. The Designer view provides a Java-based workflow editor, which is very much like a simple version of Microsoft Visio. You drag the steps onto the […]

Previously, I outlined how iHelp can assist administration. This blog will highlight the useful cases of Oracle’s iHelp. iHelp is useful for tasks of different complexity. You can use iHelp for short data entry-type tasks, like entering a new subject for a site in which you list out the steps and give field descriptions and […]

My last blog looked at the end-user benefits that iHelp provides. This installment explores how Oracle’s iHelp can assist administration. iHelp also has plenty of benefits in terms of administration. One of the great parts about this help system is that no back-end configuration needed – no use of Siebel Tools required. You can make […]

Previously, I discussed iHelp and all the assistances it provides. This blog looks at the end-user benefits that Oracle’s Cloud Siebel CTMS iHelp provides. One of iHelp’s key end-user benefits is that the content is available on demand, directly in Siebel – there’s no need to dig through a user manual or even divert your […]

Previously, I introduced iHelp and how this program can help you work Oracle’s Cloud Siebel CTMS. This blog will analyze with iHelp truly is. iHelp is a context-sensitive, interactive, and highly customizable on-screen help tool. It keeps track of where you are in the system and adjusts content accordingly. It is interactive in that it […]

Have you ever found yourself stuck on a task in Oracle’s Siebel Clinical Management System (CTMS), or even forgotten how to perform a task altogether? While you may have a comprehensive user guide, it’s probably quite lengthy and cumbersome. Wouldn’t it be nice if Siebel CTMS had a guide built right into the application that […]