If you are fortunate to be attending IBM Connect right now, you know just how exciting some of sessions are. Mark Polly and Michael Porter have been the eyes and ears of Perficient at IBM Connect and have posted several articles about the buzz around social, cloud and data security. Follow these links to get […]
Posts Tagged ‘IBM Tealeaf’
Optimizing Experiences Using IBM TeaLeaf
IBM Tealeaf is a tool that can help you optimize customer experiences with your website. Here are a couple of examples of where Tealeaf can be used: A customer has an issue with the website and calls your service center for help. Rather than have the customer relive the poor experience, Tealeaf allows the CSR […]
Online Shopping Reaches Record-Breaking Volumes on Cyber Monday
According to recent reports released by comScore and the National Retail Federation, online shopping during Cyber Monday reached record-breaking levels while overall holiday spending was flat compared to previous years. Despite month-long online promotions that led many experts to predict declining revenues during Cyber Monday, e-commerce spending increased approximately 20% from 2012. Mobile shopping continued […]
Reduce Shopper Abandonment and Increase Conversion Rates
With an increasing amount of online purchases and transactions year-over-year and more than $80 billion lost in 2012 due to poor online shopping experiences, it has become too costly to neglect your customers’ user experience online. Retail organizations can alleviate these issues and optimize e-commerce sites through customer experience management solutions to dramatically improve profitability […]