Between calendars, the check queue status node as well as the capacity settings for each queue, Amazon Connect administrators have several options to handle a busy work day. However, there are some scenarios where the routing behavior needs to be customized beyond these out of the box options. One example would be setting up a […]
Posts Tagged ‘Holidays’
12 Days of DevOps: Continuous Innovation and Sanity
One of my most favorite traditions of Christmas is the singing of carols. Nothing brings out the joy of the season like music that inspires happiness, giving, and gratitude for the year that has been. My favorite song during the season is the “12 Days of Christmas” because of it’s fun approach to the holiday. […]