We often hear from our payer clients that, due to the highly matrixed nature of health insurance organizations, no one group feels that it truly owns the entire experience of its members.

As many healthcare leaders know, this fragmentation can negatively impact the care journey, health outcomes, cost management, member attrition, and more.

In its recent report, Health Plans Can Reach New Heights (And Connections) In Digital Member Engagement, Forrester states, “If plans use member-facing digital technology to create consistent, frictionless experiences, members will seek opportunities to engage with that provider and become more loyal to their plan.”

Ultimately, healthcare consumers seek opportunities to engage with providers that create seamless experiences. In her quote within Forrester’s report, Marybeth Wrabel, Perficient Senior Solutions Architect, drove this challenge home:

“Why would members spend time engaging with their health plan if they don’t see the benefit in doing so?”

Simply put, members need to be engaged in ways that are purposeful, personalized, convenient, and useful. And technology certainly plays an important role.

However, solving member experience is not about the technology itself. Rather, we see the greatest success when organizations define desired business outcomes then approach technology as a strategic enabler of those goals. Strategic planning, implementation, and optimization, of course, require experience, so it’s important to partner with experts that deeply understand the nuance and complexities within the healthcare industry.

YOU MAY ENJOY: People of Perficient: Meet Marybeth Wrabel

Optimize Member Experiences

Anticipatory, proactive care navigation could delight and influence members, help remove barriers to care, and help change behaviors. And payers – when taking primary responsibility of care navigation – can serve as an empowering resource, equipping members to more-confidently make informed decisions about their health.

We recommend that technology executives work with Chief Experience Officers to understand key journeys, identify major moments of friction, and improve engagement and education at each point.

• Ensure that leaders across operations, digital, marketing and the business segment agree upon the role that digital plays in organizational objectives.
• Align on direct and attributional Key Performance Indicators (KPIs) for member engagement.
• Dedicate annual funding with an identified decision maker that regularly monitors and discusses KPIs, outcomes, and planned improvements.

Increase Consumer Loyalty

Forrester also published a related report, Boost Member Engagement With A Journey-Focused Strategy, and Perficient healthcare experts were interviewed by Forrester as they investigated customer journeys and engagement in health plans. Perficient’s Priyal Patel, Director and Healthcare Strategist, is quoted in Forrester’s report discussing Line of Business (LOB) models. She states:

“There needs to be a shift from traditional LOB models to personalized engagement about what the member needs to do.”

We believe that once members are engaged in useful and meaningful ways, then efforts to influence behaviors for better health outcomes will be more impactful.

LOB refers to the specific types of insurance products or services that a healthcare insurance organization offers. LOB is basically a way to help categorize different areas of coverage and each LOB typically addresses specific healthcare services to meet various needs.  For example, Medical, Dental, Vision, and Medicare or Medicaid. It is important to understand and manage different LOB so that insurers can tailor their offerings to the different needs of their customer base. However, as the healthcare landscape continues to shift to consumerism, it is important to not solely rely on LOB alone when increasing consumer engagement.

Perficient is actively working with payers to make claims-driven personalized experiences more purposeful and meaningful. Examples include:

• Next best actions based on gaps in expected routine health claims
• Educational resources and outreach based on patterns of claims for chronic conditions
• Recommendations for well-respected physicians and health systems, supported with transparent cost information, based on the patient’s current plan usage

Have questions? We help healthcare organizations identify outcomes-centered strategies and solutions to optimize care experiences and drive value. Contact us today, and let’s discuss your specific needs and goals.

Our global colleagues bring an unmatched level of dedication, passion, and drive to every project and deliverable. Through Perficient’s industry expertise in healthcare, we can make a difference for patients, care teams, and their families. Healthcare organizations play an integral role in providing equitable access to care options, and Perficient is uniquely positioned to equip industry leaders with the tools, capabilities, and strategy to transform the healthcare journey.

We recently heard from Stephanie Sterling, business operations manager, Healthcare, about her experience working at Perficient. Learn how she is creating a collaborative environment where colleagues feel valued, while supporting Perficient’s approach to healthcare through an equity lens.

Describe your role at Perficient. What does a typical day look like?

As the business operations manager for the healthcare group, I hold the responsibility of making a positive impact on my colleagues by offering structure, support, and training. I ensure that my colleagues have the essential tools and process clarity required to thrive in their roles. Additionally, I prioritize improving communication channels, which ultimately enhances collaboration and contributes to a more cohesive team.

DISCOVER MORE: Read About the Individual Success Stories of Our Colleagues

What do you value as a team member at Perficient?

I am grateful to work at a company that prioritizes work-life balance and fosters a culture of appreciation for colleague contributions. The ability to maintain a healthy equilibrium between work and personal life is extremely important to me.

Moreover, being part of a team that consistently acknowledges and values the efforts of each colleague has cultivated a supportive and collaborative work environment that I enjoy.

READ MORE: Perficient’s Global Culture Cultivates Collaboration and Meaningful Connection

What made you decide to work for Perficient? What makes you stay and want to do your best work?

In all honesty, I ended up at Perficient serendipitously. I was working through a temp agency and was sent to Perficient as a file clerk back when we had an office in Austin, Texas. The assignment was only for six weeks, but after the initial timeframe, I stayed on and was eventually hired. I left the company but returned about a year and a half later. I stayed because I like the culture fostered at Perficient and I have always been treated with professional respect, even when I was just a temporary file clerk.

READ MORE: The Culture and Colleague Experience at Perficient

Healthcare and life sciences organizations are increasingly focused on equity. How are you seeing DE&I addressed in your work and in the industry?

Many of my colleagues are doing great work addressing DEI with our customers! They are utilizing their industry and technical expertise to build inclusive care pathways, messaging strategies, and digital transformation initiatives for our clients.

In addition, I have been thrilled to see Perficient’s Bright Paths Program unfold. I look forward to our company’s continued success in bringing STEM opportunities to underrepresented groups and collaborating with current and future Bright Paths graduates at Perficient.

READ MORE: Diversity, Equity, and Inclusion in Healthcare  

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.

Visit our Careers page to see career opportunities and more!

Go inside Life at Perficient and connect with us on LinkedIn, YouTube, Twitter, Facebook, and Instagram.

Our consultants bring decades of deep industry and technical experience to help our client’s build strategies for an evolving market and solve complex technical challenges.​ I recently connected with Kaushal Shah, lead business consultant at Perficient to discuss his 20+ years of experience in IT quality, validation, and regulations management.

Thanks for joining me today, Kaushal. I’d love to kick off with hearing more about your role at our global digital consultancy. How are you making a difference for our clients, colleagues, and communities?  

Kaushal enjoying time with family

When I joined Perficient in May of 2020, I brought positivity, dedication, and more than twenty years of software quality and validation experience within healthcare and pharma.

As a lead business consultant in the computer system validation department, I plan, write, implement, and review the computer systems validation plan and protocols within highly regulated industries.

I also manage test management systems and application testing cycles for different client projects. Throughout the project lifecycle, I play a significant role in the requirements, qualification testing, and implementation phases.

I engage with clients to understand the project’s validation, related expectations, and requirements for successful delivery, including:

• User requirements specifications
• Validation plans
• Risk assessment reports
• Functional and technical specifications reviews
• Test plans
• IQ, OQ, and PQ protocol & reports
• Deviation management
• Validation summary reports

I am also involved in updating relevant SOPs, related to quality assessment of software and computer system suppliers, according to applicable business requirements and company procedures.

At Perficient, I am continuing to grow my knowledge and experience in the healthcare industry.

My team acknowledges the sincerity and dedication I put into every responsibility and task assigned to me. We contribute to each other’s growth constantly. We all bring different functional and technical expertise to support one, culturally and professionally diverse team.

Meet More Lead Business Consultants: People of Perficient: Meet Our Lead Business Consultants

What do you value most in your role?

I love being able to use the expertise I have acquired over the years in quality and validation management.

I value the trust and support I receive from my Perficient team and my client teams to successfully validate the system. I am so grateful for Perficient! The opportunity to represent Perficient to clients through my work is very valuable. I get to learn more about the healthcare industry every day.

What made you decide to work for Perficient? What makes you stay and want to do your best work? 

I consider Perficient to be the best in the regulated and technology consulting industry. It has seen exponential growth and still has a lot of potential to continue to grow. The work environment is great. Perficient always values people and ideas.

The company recognizes individuals despite being a large company with a great number of colleagues across the continents. In addition to all this, Perficient has great advancement possibilities. I also have work-life balance at Perficient. This has enabled me to learn Indian classical music- a lifelong dream!

EXPLORE NOW: Culture and Connections

How is a culture of inclusion important to our success?

Due to diverse culture within our teams, we enable our people to exceed our clients’ expectations and grow with Perficient. The factors that enable my teams to achieve this growth include:

• Establishing processes of assisting collaboration across multiple geographies, ensuring that everyone gets the support they need
• Triggering processes to show professionals when opportunities arise
• Enabling them for their next role

READ MORE: Diversity, Equity & Inclusion in Healthcare

Life Sciences Leaders Turn to Us

Our deep expertise in life sciences and digital technologies, including artificial intelligence and machine learning, helps transform the R&D process and deliver meaningful value to patients and healthcare professionals. More than 150 ​​pharmaceutical, biotechnology, medical device, and clinical research organizations have counted on our world-class industry capabilities and experience with leading technology innovators.​

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

After nearly two decades with our global digital consultancy, John Ideler, director in our healthcare and life sciences (HLS) business unit, is expanding his role and helping to build a culture of collaboration at Perficient. I recently sat down with him to learn more about his role and how he manages tactical and strategic responsibilities. I loved hearing about how his team is consistently exceeding client expectations with a “can-do” attitude, and I’m sure you will too!

John, Thanks for joining me today. I’d love to kick off with hearing about your career journey with Perficient. How do you impact the company’s culture of collaboration? What does a typical day or project look like?  

John and his wife, Merri

I have been with Perficient for 19 years. In 2002, Perficient acquired the small technology company I was working for in Chicago. Our healthcare practice incubated out of the Chicago team in 2008, originally focusing on data analytics and warehouses. I joined the healthcare team several years later, as I had already been managing multiple healthcare projects. While a part of the healthcare team as a senior project manager, leadership asked me to lead the execution team. This team consists of all project and program managers, scrum masters, product owners and product managers.

The team grew from three project managers up to 22 team members as of today. Last year, Brent Teiken, the general manager of healthcare and life sciences, asked me to expand my role to develop processes and procedures that build a stronger and more robust delivery excellence presence and operational mindset. I initiated the HLS onboarding experience, providing a sense of belonging and community to new hires. I also developed an HLS account dashboard to track the performance of all HLS accounts.

I am focused on building stronger collaboration between HLS colleagues.

My typical day consists of balancing the tactical needs of the execution team with the more strategic role of delivery excellence. The execution team requires:

• 

  John’s three kids, Matthew, Mara, and Mark

  Staffing

• Recruiting
• Career counseling
• Career growth
• Training
• Reviewing the team status
• Any operation support required

In the delivery excellence role, I am usually:

• Onboarding one or two HLS colleagues per week
• Tracking the health of all HLS owned accounts
• Developing new processes
• Assisting in managing daily operations

Since joining the HLS team, I have been managing the delivery of projects and ensuring the HLS execution team is enabled to meet and exceed client expectations. We are accomplishing this through best practices in project management. The HLS team is bringing delivery excellence to each client project.

What energizes you in your daily responsibilities?   

In my role: I like providing value to my team at Perficient. Every day presents a unique challenge to solve.  As Forrest Gump says, “Life is like a box of chocolates – you never know what you are going to get”. That sums up my daily routine. There are always unexpected items that need answers, guidance, or action.

On my team: I thoroughly enjoy watching my talented team members consistently exceeding client expectations and going above and beyond to support the execution team. I enjoy my interactions with the team and am energized by their hard work and enthusiasm.

At this company: I am impressed with the entrepreneurial environment at Perficient. We establish opportunities to grow your career with challenging and fulfilling work at every client. I have worked on many projects, with many practices and team members. I am consistently amazed at the “can do” spirit of every team that I have worked with at Perficient.

What has kept you with Perficient for the last 19 years? What continues to excite you about the company, today?

John visiting Pere Marquette State Park

If you would have asked me 19 years ago, when my company was acquired, if I thought I would still be working at Perficient, I probably would have said no. But over the years, I came to appreciate Perficient as a very entrepreneurial place to work.

Perficient greatly appreciates out-of-the-box thinking and new and improved ways to meet client’s needs. 

The size, scope, breadth, and complexity of client work has grown, which provides challenging and rewarding project and program management experiences. Perficient also allows you to be you, and to do your job without a lot of unneeded oversight, provided things are going well.

The most important reason I stay at Perficient is the philosophy that for all projects, Perficient does it with the client, not to the client.

Throughout my 19 years at Perficient, I have enjoyed the comradery of the various practices, teams, and team members I have worked with over the years.  It sounds cliché, but I do get inspired by the hard work and dedication of all Perficient colleagues.

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build everyday within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Douglas Stewart, principal of healthcare and life sciences, is utilizing his 20 years of healthcare experience to offer our clients the best solutions to their most complex challenges. We recently connected to discuss how he came to join the Perficient team. I loved hearing more about his background in the healthcare space and what he values most about Perficient’s company culture. I’m sure you will too!

Thank you for joining me today, Doug! I’d love to kick off with hearing more about your background in the healthcare industry and your current role at Perficient. 

Douglas with his family

I started my career in information technology as a programmer, back when Google was new, and Amazon sold books. That led to an opportunity in New York City working in the healthcare and life sciences industries.

Subsequently, I took a role leading projects and systems for the largest health plan in New Jersey. My focus shifted toward the intersection between technology and business outcomes, where I supported organizations in defining goal-oriented needs.

I’ve been responsible for hundreds of work efforts in the payer space. I’ve been the buyer on many occasions. Now I’m using that background to help provide the best solutions based on payer needs to develop deeper client relationships.

My role involves working with sales teams, marketing teams, clients, other principals, and industry analysts to grow our healthcare and life sciences practice. An average day in this role varies based on what’s happening in the industry and what is most important and relevant to our customers. Typically, a day is about:

• One-third ensuring that our offerings address market needs
• One-third understanding problems and explaining how we have solved them, successfully
• One-third thinking about the future to make sure we stay ahead of changes and develop practical solutions

I’m frequently called on to participate in client proposals because of my background. In those circumstances, I shift my complete focus to communicating the best solutions for our clients’ needs.

LEARN MORE: Healthcare Digital Consulting Services

What do you most enjoy about your role and about working at our global digital consultancy?

The people that I work with at Perficient make it a place that’s very enjoyable to work. This company has managed to collect a critical mass of genuine, helpful people who are really interested in solving problems. In my experience, Perficient is a place where people can be authentic and make a difference in a number of ways.

I’ve been involved with many teams throughout my career, and this is the most talented team I’ve been a part of. 

We have conversations about how to preserve our culture as we grow, which tells you a lot about our company.

I think we all value the culture here, and we should do everything in our power to embody it, preserve it, and include our clients in it.

READ MORE: Perficient Giving, Employee Resource Group

What drew you to a career at Perficient? And what motivates you to stay and do your best work?

As I met with leaders at Perficient during my job search, I was truly impressed by the caliber and number of dedicated experts concentrated in a single organization. Since joining the company, I’ve continued to be impressed with the talent pool at Perficient.

My colleagues are passionate about their industry, have innovative perspectives on how to solve problems, and are eager to collaborate to get things done and make exciting things happen. The enthusiasm is contagious!

I’m applying my 20 years of healthcare experience to help clients define their needs.

The people I work with motivate me. I appreciate the people who were involved in the decision to bring me on board last year and the large group of talented people who are looking for their next assignment. Every week I speak with folks that have done really great work to solve common problems. If we can show clients how we can do the same for them – we’ll win.

We’re all really fortunate to be a part of Perficient right now as we grow and align our technical expertise to healthcare and life sciences.  The amount of money spent on healthcare continues to grow exponentially along with our business here, but the health outcomes are getting worse. We can help fix that. Anywhere you have really complex issues to solve and lots of spending, there’s a great market for industry focused technology consulting.

Large, highly regulated, and complex problems are difficult to solve, and there’s an enormous amount of money at stake. Businesses need help, and that’s where we come in. Our clients need to address these problems head on. They are especially interested in practical solutions and stories about how other organizations solved relevant problems. Right now, we’re seeing a significant shift towards:

• Consumerism
• Accurate and modernized clinical platforms
• How Artificial Intelligence will change the ways we work

We are right in the middle of the action, and that’s the perfect place to be.

LEARN MORE: Culture and Connections

How are you seeing DE&I addressed in your work and in the industry? How are you seeing the prioritization of health equity impact the industry and the clients you serve, and how are we approaching our healthcare work through an equity lens?

Professionally, I look at this from a healthcare management perspective. There is a lot of evidence that certain populations need more personalized attention to improve health outcomes. I also can’t help but view this issue from a personal perspective, having a racially diverse household.

I’d like to think that the prioritization of health equity creates passion and opportunity to become more invested in what’s possible.

In the United States, the health equity conversation has happened primarily through the lens of studying social determinants of health, which try to identify why certain population segments have health outcomes that are worse than others (i.e., infant mortality rates and maternity care).

In the life sciences industry, it’s more complex due to the breadth of global organization. It seems, however, like a large focus right now is creating accurate clinical data and ensuring clinical trial diversity requirements. To me, it’s about smarter ways to get products to market quickly while making sure everyone has equal access to those products.

Perficient has major engagements that align directly to these goals, and help drive better health for everyone, especially those who need it the most.

EXPLORE NOW: Diversity, Equity & Inclusion (DE&I) in Healthcare

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build everyday within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

We empower healthcare organizations by developing effective strategies, implementing pragmatic solutions, and creating exceptional consumer experiences. Our consultants bring decades of deep experience across an array of healthcare settings to help our client’s build strategies for an evolving market and solve complex technical challenges.​ I recently sat down with a few of our healthcare leaders to discuss how they are utilizing their depth of experience in the payer and provider industries to achieve these goals for our clients. 

Thank you for joining me today, Marybeth, Kristina, and Doug! I’d love to start with hearing more about your backgrounds in the payer & provider industries. 

Marybeth Wrabel, Payer Specialist:
Blogs |LinkedIn

Marybeth Wrabel, Payer Specialist: I’m a tenured marketer and digital product management leader with 20 years of experience working for national and international payers. I built my career by following through on promises and going above and beyond for my constituents.

My colleagues quickly began referring to me as a subject matter expert in various aspects of the payer business. 

During my career in the payer space, I got the opportunity to lead a global team of marketers. I developed a program to motivate them to think more strategically in their daily work. More recently, I led a cross functional group of Agile product owners and their respective peers across digital, analytics, marketing, and segmentation.

Kristina Kaufmann, Senior Business
Consultant: Blogs | LinkedIn

Kristina Kaufmann, Senior Business Consultant: I’m a lead business consultant at Perficient. I’m also a registered nurse (RN). Although I no longer provide direct patient care, I will always be a nurse. Prior to joining Perficient, I was an outpatient internal medicine and cardiac nurse for over seven years. Before that, I was a cardiac nurse in the hospital setting for about seven years. It was always such an honor to help save someone’s life, to advocate for patients throughout the continuum of care, or to comfort them during their last moments.

With each nursing shift, I felt like I made a difference and helped change lives for the better.

During my time in the outpatient setting, I was utilized as an expert on new rollouts and implementations. I enjoyed helping my fellow nurses and physicians with new technology. This guided my career towards healthcare technology, where I completed my master’s degree in health informatics and joined Perficient.

Douglas Stewart, Healthcare Principal

Douglas Stewart: I started my career in information technology as a programmer, back when Google was new, and Amazon sold books. That led to an opportunity in New York City working in the healthcare and life sciences industries.

Subsequently, I took a role leading projects and systems for the largest health plan in New Jersey. My focus shifted toward the intersection between technology and business outcomes, where I supported organizations in defining goal-oriented needs.

LEARN MORE: People of Perficient: Meet Marybeth Wrabel, Payer Specialist

Describe your current role at Perficient. What motivates you in your role?

MW: Today, my role as a payer specialist at Perficient gives me an opportunity to help support clients with strategy and delivery. Payers have so many constituents to serve. The strategies, experiences, and messages for each constituent group must be truly unique if you expect to earn their engagement.

The company culture at Perficient is one of openness, collaboration, and respect. I enjoy working on the cross-functional strategic teams where there is mutual respect for different backgrounds, strengths, and contributions.

KK: My current responsibilities at Perficient include clinical subject matter expertise, clinical business analysis, project management, medical terminology specialty, and healthcare strategy. I bring a unique perspective to the company through the lens of an actual provider in both the inpatient and outpatient settings. I’ve been able to help generate new ideas, use cases, and potential solutions to clinically oriented projects and initiatives.

I’m able to help integrate the clinical world with technology and business.

DS: As I met with leaders at Perficient during my job search, I was truly impressed by the caliber and number of dedicated experts concentrated in a single organization. Since joining the company, I’ve continued to be impressed with the talent pool at Perficient.

My colleagues are passionate about their industry, have innovative perspectives on how to solve problems, and are eager to collaborate to get things done and make exciting things happen. The enthusiasm is contagious!

I’m applying my 20 years of healthcare experience to help clients define their needs.

Read More: People of Perficient: Meet Kristina Kaufmann, Senior Business Consultant

What perspectives can you bring into your role based on your background? How has your expertise helped you serve our clients? 

MW: After spending nearly my entire career with payers, I have developed a perspective on many aspects of their business. Payers have much potential to engage with their constituents in new and improving ways.

Achieving this engagement is determined by a payer’s strategic goals and appetite for change. It’s fascinating to see payers and providers around the country shift to integrated delivery models. This shows that there is a desire to impact the entire experience for members from service to payment. This is also an attempt to control costs for highly engaged populations.

There is great opportunity to help payers improve member experiences.

KK: My background gives me a good understanding of what the end user is expecting or needing from a product. I often use my personal experience with clinical workflows to support healthcare related decisions and solutions. I’m able to step back into the shoes of a provider and ask myself, what would help me as a nurse provide higher quality care or complete my tasks more efficiently, so that I can spend more time with my patients?

This has ultimately led to improved virtual health implementations through understanding of healthcare needs and change management.

DS: I’ve been responsible for hundreds of work efforts in the payer space. I’ve been the buyer on many occasions. Now I’m using that background to help provide the best solutions based on payer needs to develop deeper client relationships.

What does the emergence of the quadruple aim and the prioritization of health equity mean to you, as an industry expert? How are you seeing this impact the industry and the clients you serve?

Marybeth Wrabel: I’m proud to work with clients that are forerunners in health equity. These organizations strive to help bridge the gap of systemic health inequity and racial injustice. They have freely shared their findings and challenges obtaining self-reported race and ethnic data, assessing its accuracy from other sources, and even designing a program that meets high validity and reliability standards.

If payers and providers are striving to improve health outcomes, it can’t just address the health outcomes of specific groups. It must include everyone.

KK: Health equity is a critical step in improving the quality of care. If you’re not able to reach certain patient populations or geographic locations, resources and services cannot be utilized properly.

Making health equity a priority, is pushing the needle towards innovative care and digital health through remote monitoring, virtual visits, better communication, and collaboration, helping to close gaps in access, treatment, and patient outcomes.

DS: Professionally, I look at this from a healthcare management perspective. There is a lot of evidence that certain populations need more personalized attention to improve health outcomes. I also can’t help but view this issue from a personal perspective, having a racially diverse household. I’d like to think that the prioritization of health equity creates passion and opportunity to become more invested in what’s possible.

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build everyday within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

With robust industry expertise, our healthcare team achieves excellence in transforming how the world’s biggest brands connect with consumers and grow their businesses. I recently sat down with one of these experts. Marybeth Wrabel is a lead of payer strategy at Perficient who applies her 20 years of expertise in the payer industry to deliver excellence for our clients.

Marybeth, thank you for joining me today. I’d love to kick off with hearing more about your background in the payer industry. 

Marybeth Wrabel | Payer Specialist

I’m a tenured marketer and digital product management leader with 20 years of experience working for national and international payers. When I was in my mid-twenties, early in my career, a marketing leader saw my potential. She would continuously encourage me to lead initiatives that would put me in a position to grow. I developed confidence in my ability to navigate completely new and uncomfortable situations. I built my career by following through on promises and going above and beyond for my constituents.

My colleagues quickly began referring to me as a subject matter expert in various aspects of the payer business. 

During my career in the payer space, I got the opportunity to lead a global team of Marketers. I ensured I was able to make genuine connections with each of them and bring them together as a team. I developed a program to motivate them to think more strategically in their daily work. They built a better brand through strategic thinking and growing capabilities within their respective regions. One of them told me, “We live all around the world, but you never make us feel that way.”

More recently, I led a cross functional group of Agile product owners and their respective peers across digital, analytics, marketing and segmentation. I was responsible for strategy and delivery. That team is one of the best I’ve ever been a part of. Through mutual trust and strong communication, we helped each other grow in areas where we didn’t have extensive expertise. I helped many in the data and analytics group to learn the payer business, and I learned a lot more about data, technology and delivery.

EXPLORE NOW: Marybeth Wrabel, Author at Perficient Blogs

How did you come to work for Perficient? What makes you stay and want to do your best work? 

I got an offer from a payer an hour before Perficient made its offer. I chose Perficient for the variety of work and opportunity to grow in my career. The ability to learn continuously is important to me. Additionally, I will have the opportunity to work in provider and medical technology as our clients think strategically about breaking down silos. From the consumers perspective, the healthcare experience is connected. They don’t see the silos that businesses create for themselves. Healthcare consumers do not think of payers without thinking of providers, and they do not pursue the medical technology they need without thinking of how a payer can help them attain it.

Describe your current role at Perficient. How are you applying your experience with payers to serve our clients? 
Today, my role as a payer specialist within Perficient’s healthcare practice gives me an opportunity to help guide sales opportunities and support clients with strategy and delivery. Payers have so many constituents to serve. The strategies, experiences, and messages for each constituent group is truly unique if you expect to earn their engagement. The company culture at Perficient is one of openness, collaboration, and respect. I enjoy working on cross-functional strategic teams. There is mutual respect for different backgrounds, strengths, and contributions.

After spending nearly my entire career with payers, I have developed a perspective on many aspects of their business.

Payers have much potential to engage with their constituents in new and improving ways.

Achieving this engagement is determined by a payer’s strategic goals and appetite for change. It’s fascinating to see payers and providers around the country shift to integrated delivery models. This shows that there is a desire to control the entire experience for members from service to payment. This is also an attempt to control costs for highly engaged populations. There is great opportunity to help payers improve member experiences in this area.

EXPLORE NOW: Empowering our People: A Culture of Collaboration

After decades of experience in the payer industry, what continues to excite you about your role?

I value the variety of the challenges that we solve for our clients, at every stage from pre-sales to delivery. Working for payers, I would focus exclusively on the challenges directly impacting my segments and constituents. In my role at Perficient, I get the opportunity to apply my expertise more broadly. On my team, I value the different perspectives and deep expertise my colleagues apply to their work.

After two decades at payer companies, I’m pleased that I am able to utilize my experience to help my company and my clients grow. It’s common to see people with a long tenure at payers. Because of this, actively introducing new ideas is valuable. I enjoy listening to what my talented colleagues have to say while brainstorming solutions.

How are you seeing the shifting focus onto the quintuple aim affect the payer industry and the clients you serve?
I’m proud to work with clients that are forerunners in health equity. These organizations strive to help bridge the gap of systemic health inequity and racial injustice. They have freely shared their findings and challenges obtaining self-reported race and ethnic data, assessing its accuracy from other sources, and even designing a program that meets high validity and reliability standards.

If payers and providers are striving to improve health outcomes, it can’t just address the health outcomes of specific groups. It has to include everyone.

LEARN MORE: The Emergence of the Quintuple Aim

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Today, it is more important than ever for healthcare organizations to offer an excellent digital experience. In an industry that is highly regulated, understaffed, and still recovering from the COVID-19 pandemic, David Perkins, account manager, is striving to enable healthcare organizations (HCOs) to provide better patient care. I recently sat down with him to learn more about his passion for supporting his healthcare clients. We also discussed what it takes to thrive at Perficient as an account manager and what he values most about his teams.

Hi David, Thanks for speaking with me today! I’d love to start with hearing more about the facets of your role as an account manager at Perficient. How are you impacting our culture, growth, and clients? 

David gardening with his now-5-year-old twins, Jayne and Ryan

As an account manager, my role is to represent and effectively communicate Perficient’s end-to-end capabilities and services. I also work to understand my client’s current challenges to qualify new support opportunities. This role involves a lot of internal coordination. I work with our team of subject matter experts to finalize pricing and deliverables. A typical day in this role likely includes the following:

• Lots of coffee
• Updates to internal records
• Project creations
• Team and client calls
• A diet Coke
• Contract writing & approval efforts
• Pursuit coordination
• Prospecting emails
• Sales training

In a company culture, positivity is very important to me. I try to have an upbeat and cheerful presence on my internal and external calls. This certainly puts me in the position to act as a “hype-man” for my clients and get subject matter experts excited to participate — LET’S GO!

I am also a culture ambassador within our healthcare and life sciences business unit. Our group works to better understand and promote our employee’s motivations.

Perficient’s healthcare and life sciences sales team is made up of highly motivated top performers. It is really a great team, and I’m glad to be a part of it!

To help my team maintain its momentum, I strive to stay focused on my individual sales goals, aid my managers, and share and assist in any way I can.

I help my clients understand what new systems and technologies are available and consider which options make the most sense. Some of my long-time clients have been working with me for more than seven years. I have built a solid relationship and foundation of trust with my clients. These relationships have given me an understanding of my clients’ needs and challenges and helped me grow and expand our services into different departments of the organization.

SEE MORE: People of the Healthcare BU

How did you decide to join Perficient, and how have you since been enabled for continuous growth? 

I came to Perficient through an acquisition of a smaller agency called MedTouch. Once the acquisition was finalized, I immediately saw the advantages in expanding my technical knowledge at the more mature digital agency, and I have been enabled to do so.

I am grateful to be working at Perficient. I have the opportunity to learn and sell many different technologies and services, and I have access to so many great minds and applications.

LEARN MORE: Empowering Our People

What do you value most about your role supporting our healthcare clients? 

I enjoy my role and the opportunity to HCOs. Many are operating with small, underfunded teams and are still managing the effects from the COVID-19 pandemic.

What I value most about my role and what I want to do with my career is improving operations and patient experiences for HCOs so that they can focus on providing better patient care.

Many HCOs need help, in many forms. They are widely underfunded and understaffed. Prior to working in healthcare, I worked in digital marketing for a large e-commerce company. It was a night-and-day difference around the available budget for digital transformation and advertising compared to most healthcare organizations. Seeing these ongoing challenges in this industry has helped me focus on what I want to do with my career.

EXPLORE NOW: Healthcare Digital Consulting Services / Perficient

Healthcare Leaders Turn to Us

Our healthcare experts  understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Perficient is a global digital consultancy transforming how the world’s biggest brands connect with customers and grow their business. With Perficient, you get experience and expertise, speed and agility, and a healthy dose of pragmatism to drive your business forward. I recently got the pleasure of sitting down with Marlana Voerster, senior healthcare strategist, to discuss how her role supports this mission. Along the way, I learned what makes Perficient’s culture special and what Marlana values most about her team.

Thanks for joining me today, Marlana! Could you tell me more about your role at our digital consultancy?  

Marlana’s work-from-home office mates caught napping on the job.

As a senior healthcare strategist, my role is multifaceted, and that’s one of the aspects I love most about my job.

My focus is helping organizations understand their audiences and create enhanced healthcare consumer experiences.

But that can take many different forms, including:

• Market research and consumer interviews
• The development of personas and journey maps
• Creating omni-channel strategies that help drive conversions and build loyalty

We tailor everything we do to the client and the needs of their audiences. Therefore, no two projects are ever the same.

The work I do every day ties right into Perficient’s mission to transform how organizations connect with customers and grow their business. The patient experience can be uncertain, stressful, and scary. Helping healthcare organizations create deeper relationships with their audiences can take some of that uncertainty and stress out of the patient’s journey. The industry has come a long way, but there is much more opportunity to make pathways to care more seamless. I am very proud to be a part of that transformation.

READ MORE FROM MARLANA: Marlana Voerster, Author at Perficient Blogs

What do you most enjoy about your role and about working at Perficient?

In my role, I have tremendous freedom to explore projects. There is no one-size-fits all structure that we must adhere to as strategists. This means that we can put our detective hats on and go down the odd rabbit hole that we know will unearth valuable insights. My favorite part of my job is uncovering those little nuances that create big ‘a-ha’ moments!

The healthcare consumer experience team at Perficient is second to none! I know I’m biased, but I work with an incredibly smart, creative, and passionate group of people. Our backgrounds are diverse, which means that we are constantly learning from one another. We’re always happy to jump on a brainstorm call to lend our expertise to another colleague’s project. I learn something new every day and have a great time doing it.

My favorite part of Perficient is the culture. We seem to attract people who love what they do and are very good at it.

I often work on projects with other teams, such as commerce or management consulting. Each time I do, I feel valued for what I bring to the project, and I learn a lot from my colleagues. I am proud of the work we do together. It’s a team atmosphere, and I love working with people who share that spirit.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

What drew you to a career at Perficient? And what motivates you to stay and do your best work?

In my case, I worked with a Perficient colleague at a past job, and always wanted to have an opportunity to work with her again. I had been itching to get back to consulting work, and I knew that she had a great team and an open position. Long story short, the stars aligned. It’s always nerve-racking to move to a new employer, but I couldn’t pass up the opportunity that Perficient represented. I’m now a year and a half in, and I’m still thrilled with my choice.

Why are diversity and inclusion important to our culture at Perficient and in the healthcare industry? 

Diversity & inclusion is important to Perficient, as it is to all organizations. Without diverse voices and a focus on inclusion, our work runs the risk of having blind spots, leaving groups behind, and creating more inequity. This is particularly important in healthcare. It’s hard to think of anything more important than one’s health.

Creating care pathways that all people can access, regardless of their color, economic background, first language, sexual orientation, etc. can only truly be accomplished through representation and collaboration.

READ MORE: DEI in Healthcare

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fifth-largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build everyday within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Perficient transforms how the world’s leading enterprises and biggest brands connect with customers and grow their businesses. I recently sat down with Kayla Brown, a solutions architect at Perficient, to learn how she promotes this transformation in healthcare. We also discussed what she values most about her job, and why she loves her team.

Kayla, Thanks for joining me today. I’d love to start with hearing more about the day-to-day functions of your role as a solutions architect. How do you impact healthcare clients? 

I work with clients to help set the overarching vision for their digital ecosystem. This is often related to their public-facing website but could also include their portal, content strategy, visual design, marketing automation platform, or some combination of those tools. I also work with clients to expand their audience’s knowledge and interaction with the digital brand.

Because I work exclusively with healthcare clients, we work to understand a consumer-centric approach within the context of a care journey, which can be intensely emotional and sensitive.

We couple consumer motivations with business and growth objectives to build an impactful future state from an internal and external perspective. A lot of my day-to-day work involves taking in client’s inputs from a variety of areas of their business and consumers; synthesizing and pulling out relevant themes as they relate to their consumer audience and helping articulate those in a clear and focused way to be leveraged in design and implementation of a given digital platform.

READ MORE: Healthcare Digital Consulting Services

What do you value most about your role, your team, and your company?

• 

  Kayla spending time with her niece and nephew

  In my role: I love being able to take apart complex digital initiatives and find an approachable path to success – which looks very different for different clients.

• My team: is constantly pushing healthcare organizations to transform their businesses by empowering digital, marketing, and operational teams to advocate for business growth and transform consumer experiences.
• At Perficient: I value the breadth and depth of expertise and solutions. I am consistently amazed at the level of knowledge Perficient possesses across technologies and strategic objectives.

Perficient is an ecosystem where the sky is the limit – you are allowed to push yourself to deliver exceptionally and retain your relationships with clients far past the initial project.

EXPLORE NOW: Empowering Our People

What made you decide to work for Perficient? What makes you stay and want to do your best work at Perficient?

Perficient acquired my company at the very beginning of the pandemic. What keeps me at Perficient is my desire to impact change. I see tremendous growth within our practice. Working with clients to develop compressive cross-department client relationships, truly impacts measurable change.

I have an incredibly intelligent collective of colleagues who collaborate, and deliver at an incredibly high caliber, and my leaders support innovation, critical thinking, and a growth mindset.

What do diversity and inclusion mean to you, and how does this play a role in your work at Perficient? 

In my own life, it is about alleviating barriers and advocating for those who battle bias. I challenge myself to promote representative diversity. I try to always analyze situations, keeping in mind how audiences without my own privilege would approach it.

With clients, the work we do with personas and journey maps highlights the difference between the approach to care and the consumer’s decision-making process. This includes thoroughly considering how the following factors could affect the language or messaging that needs to be used:

• Level of access to healthcare
• Insurance type
• First language
• Preferred pronouns
• Sexual orientation

We also think through the user experience by providing clear and unified pathways for those who might need to consume the digital presence in a different format (e.g. keyboard alternation, language translation, screen reader, etc.).

LEARN MORE: Healthcare Personas & Journey Maps Jumpstart

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Sangeetha Nagarajan, lead technical consultant, leads our offshore life sciences team in Chennai, India. I recently connected with her to discuss the things she values most about Perficient’s culture. I discovered how our culture of inclusivity has helped support Sangeetha and her colleagues in Chennai in achieving growth and success.

Thanks so much for joining me, Sangeetha. I’d love to start by hearing more about your role as a lead technical consultant. How have you grown in this role since joining Perficient’s team in Chennai? 

HI, I am Sangeetha Nagarajan. I joined Perficient in 2018 as a technical consultant. Now, I am a lead technical consultant. I am the lead QA tester for the life sciences team in Chennai.

In addition to being the QA Lead, I also lead the life sciences (health sciences) offshore team. This team started with a single tester, and now we have a team of 15 in life sciences. I deliver high quality projects on time. I receive a lot of appreciation from my team and clients.

EXPLORE NOW: Meet the People of the Healthcare BU

What do you value most about your role, your team, and working at Perficient?

In my role, I value

Sangeetha enjoying a pizza shop

• Doing my best work
• Making sure projects are on time
• Making sure projects are good quality

On my team, I value

• Members of the team, because they are so understanding that our goals are easily achieved
• Flexibility to adapt to situations
• Being recognized for my achievements and being encouraged during rough times

At my company, I value

• The work culture
• The people (Perficient’s most valuable treasure)

Perficient Is my second home and I’m happy to be part of the Perficient family.

LEARN MORE: About our Promise to Challenge, Champion, and Celebrate our People

How is a culture of inclusion important to our success?

Being on the life sciences team in Chennai, we are working with teams in a different part of the world, and we march towards success. Everyone is encouraged and recognized for their work and the tasks they perform.

Perficient Is my second home, and I’m happy to be part of the Perficient family.

I feel it is most important to have inclusion in our culture to make sure we support each other through rough times and learn new things every day.

READ MORE: Perficient’s Chennai Colleagues Help Out with The Great Indian Dog Show!

Life Sciences Leaders Turn to Us

Our deep expertise in life sciences and digital technologies, including artificial intelligence and machine learning, helps transform the R&D process and deliver meaningful value to patients and healthcare professionals. More than 150 ​​pharmaceutical, biotechnology, medical device, and clinical research organizations have counted on our world-class industry capabilities and experience with leading technology innovators.​

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT

Perficient is committed to transforming how the world’s leading healthcare organizations connect with customers and grow their businesses. Phil Nabors, a lead business consultant with decades of experience in IT, is accomplishing just that for our clients. We discussed how his team’s current work, implementing an Amazon Web Services (AWS) analytics and data lake solution, is revolutionizing the way our client views their data and achieves their goals. I loved hearing about his passion for finding out-of-the-box solutions for complex problems, and I’m sure you will too.

Thank you for joining me today, Phil, I’d love to kick off with hearing more about your role. What does a typical day in this role look like, and how is this work enabling clients to achieve their goals?

Phil’s family celebrating his eldest son’s college graduation

I am often asked to describe my job and what I do. It’s a question that I’ve struggled to answer briefly. I’ve found that my biggest strength is to function like a Swiss army knife for strategic initiatives for a wide variety of healthcare clients, including healthcare plans, providers, and research organizations. Ultimately, I help business clients define, design, coordinate, and deliver effective and efficient solutions (technical or procedural) that impact their most pressing challenges and influence their key performance indicators (KPIs).

Currently, we’re driving an initiative to implement an Amazon Web Services (AWS) analytics and data lake solution to provide our client with a cloud solution built for common publish model (CPM). This will allow the client to quickly access and analyze terabytes of contract, claims, invoiced, and financial transaction data collected, ingested, curated, and published from multiple operational systems.

With the use of powerful AWS tools: S3, Glue, Redshift, and connecting to the industry leading Cognos BI tool, our client has unprecedented access to their data to answer their most pressing analytical questions and drive their current and anticipated future business.

My typical day’s activities depends upon the role in which I’m filling for the specific client and phase of the project. They can include the following:

• Leading a team of analysts in understanding client business requirements – truly knowing the client’s intent and how we will benefit them upon implementation
• Facilitating discussions with business, systems, and data architect subject matter experts to expand business requirements, drill into original source systems data, guide design of pipelines into AWS data lake, and assess considerations impacting the CPM design
• Developing, evaluating, executing, and documenting functional test cases against data lake pipeline, published Redshift database, or Cognos visualization
• Communicating to client executives and senior project leadership about the progress, risks, and dependencies that must be cleared in order for multiple teams to define, design, and execute the various technical solutions

LEARN MORE: AWS Data Lakehouse Solutions

How have your passions and interests led you to your current position and how are they incorporated into your daily work?

Phil with his best friend, celebrating their favorite team

Prior to joining Perficient, I worked as an independent consultant performing design and data analysis for a prominent healthcare solution provider. This experience ignited my fuel for finding unique and out-of-the box solutions to complex business problems. Since then, I’ve teamed up with colleagues to address business challenges.

Here are a few ways we’ve approached this:

• Responding to the ground-breaking AHA legislation impacting healthcare payer and providers alike
• Creating a single-solution call center application supporting multiple major healthcare payer organizations, impacting millions of subscribers and members
• Creating an integrated data warehouse solution to support a major university and cancer hospital to meet research demands and government regulations
• Creating a new actuarial pricing rating solution for a large healthcare payer

What excites and motivates you in your daily work? 

The things that excite me most about the many roles I’ve had with Perficient are the following:

• The diversity of experiences
• Opportunities to positively impact our healthcare clients
• The ability to utilize my strength of understanding business processes and translating them into technical solutions using the most effective suite of solutions.

At Perficient, I’ve benefited greatly by working alongside some of the most dedicated, knowledgeable, and influential industry leaders and technical solution colleagues that I’ve encountered throughout my decades-long career in information technology.

READ MORE: Empowering Our People: Culture and Connections

What do diversity and inclusion mean to you, and why are they important to our culture at Perficient?

As an African American colleague here at Perficient, I’m compelled to explore the many facets of employment at Perficient and the different offerings provided to those seeking IT consulting as their career, especially the many bright minds and future thought leaders graduating from Historically Black Colleges and Universities (HBCU) or community colleges, which are commonly overlooked by major IT organizations. I’m encouraged by Perficient’s expansion to employ and drive solutions in local communities and from countries outside of the US as we build our global consultancy.

EXPLORE NOW: Perficient Bright Paths Program

Healthcare Leaders Turn to Us

Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.

We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.

With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.

SEE MORE PEOPLE OF PERFICIENT