In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. But how effectively do these complex tools do their jobs? And how can […]
Posts Tagged ‘Health Check’
Amazon Connect Health Check
Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]
Smart View Health Check Simplifying Registry Settings
Have you ever been working in Excel using the Smart View addin and when you go to refresh Excel crashes or your retrieval stops? Well, one contributor could be your internet registry settings. I can hear you saying: “What? Internet settings cannot be the issue… I’m working in Excel!” However, I have found in many […]