Posts Tagged ‘Forrester Research’

Perficient Listed in Intranet Platforms Report

In a digital-driven world, many organizations strive to build a digital workplace. While no single platform or technology makes up the digital workplace, modern intranet plays a huge role. A digital workplace is focused on the user as the center of the experience. It facilitates communication, collaboration, and productivity and allows users to work more […]

Perficient Among Top API Strategy and Delivery Service Providers

The boundaries of traditional enterprises are blurring. In this digital evolution, APIs form the foundation of the new open enterprise, allowing businesses to reuse their existing information assets across organizational boundaries. APIs and API business strategy are essential as digital conduits to products, data, collaborative business processes, and service offerings.   Perficient Ranks as a Strong […]

Perficient Among Top Digital Process Automation Service Providers

In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success. As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience. Perficient Ranks […]

How Great CX Drastically Increases Revenue, Even In Life Sciences

If you’ve been following this blog series, hopefully you’re coming around the idea that it’s wise to consider all of your stakeholder groups – patients, physicians, clinical sites, vendors, partners, regulatory agencies, investors, even your employees – as “customers.” In today’s post, we’ll look at the portion of Perficient Digital’s CX strategy guide that talks […]

Life Sciences Is Not Immune To The Age Of The Customer

This is the second post in a series about applying customer experience (CX) principles to life sciences. In the first post, I discussed a critical underpinning concept for the blog series related to how “customers” are defined in life sciences. Here’s a quick recap: Since patients don’t typically buy their medications or medical devices directly […]

Why Good Is Not Good Enough: What I Learned at Forrester CX Forum

Last week, I ventured to Anaheim, CA, for Forrester Research’s Why Good Is Not Good Enough conference. I wanted to find out how, in a world of same-day e-commerce, self-driving cars and ubiquitous Wi-Fi, the stewards of the world’s top brands were managing to keep their customers happy. Across the two days, mic’ed-up presenters and tweeting […]