As new technologies become available within the digital space, businesses must adapt quickly by modernizing their legacy systems and harnessing the power of the cloud to stay competitive. Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them.

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

With the demand for digital transformation growing rapidly, this landscape provides valuable insights into what businesses can expect from service providers, how different companies compare, and the options available based on provider size and market focus.

Application Modernization and Multicloud Managed Services

Forrester defines application modernization and multicloud managed services as:

“Services that offer technical and professional support to perform application and system assessments, ongoing application multicloud management, application modernization, development services for application replacements, and application retirement.”

According to the report,

“Cloud leaders and sourcing professionals implement application modernization and multicloud managed services to:

• Deliver superior customer experiences.
• Gain access to technical and transformational skills and capabilities.
• Reduce costs associated with legacy technologies and systems.”

By focusing on application modernization and multicloud management, Perficient empowers businesses to deliver superior customer experiences through agile technologies that boost user satisfaction. We provide clients with access to cutting-edge technical and transformational skills, allowing them to stay ahead of industry trends. Our solutions are uniquely tailored to reduce costs associated with maintaining legacy systems, helping businesses optimize their IT budgets while focusing on growth.

Focus Areas for Modernization and Multicloud Management

Perficient has honed its expertise in several key areas that are critical for organizations looking to modernize their applications and manage multicloud environments effectively. As part of the report, Forrester asked each provider included in the Landscape to select the top business scenarios for which clients select them and from there determined which are the extended business scenarios that highlight differentiation among the providers. Perficient self-reported three key business scenarios that clients work with us out of those extended application modernization and multicloud services business scenarios:

• Infrastructure Modernization: We help clients transform their IT infrastructure to be more flexible, scalable, and efficient, supporting the rapid demands of modern applications.
• Cloud-Native Development Execution: Our cloud-native approach enables new applications to leverage cloud environments, maximizing performance and agility.
• Cloud Infrastructure “Run”: We provide ongoing support for cloud infrastructure, keeping applications and systems optimized, secure, and scalable.

Delivering Value Through Innovation

Perficient is listed among large consultancies with an industry focus in financial services, healthcare, and the manufacturing/production of consumer products. Additionally, our geographic presence in North America, Latin America, and the Asia-Pacific region was noted.

We believe that Perficient’s inclusion in Forrester’s report serves as another milestone in our mission to drive digital innovation for our clients across industries. We are proud to be recognized among notable providers and look forward to continuing to empower our clients to transform their digital landscapes with confidence. For more information on how Perficient can help your business with application modernization and multicloud managed services, contact us today.

Download the Forrester report, The Application Modernization And Multicloud Managed Services Landscape, Q4 2024, to learn more (link to report available to Forrester subscribers and for purchase).

Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. However, relying solely on in-house development capabilities is not always feasible for many organizations.

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners.

Modern Application Development Services

Forrester defines MAD service providers as:

“Service providers that work collaboratively with their clients to cocreate custom modern applications and, in parallel, assist them in the transformation and modernization of their software development capabilities and organization.”

In Forrester’s Priorities Survey, 2024, “64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the next 12 months.”

According to the report, “tech execs and application development leaders implement MAD services to:

• Increase cocreation. … MAD services can cocreate with clients while supporting them in learning how to modernize capabilities with agile, DevOps, native cloud, and edge, including generative AI (genAI).

• Improve customer experience. The goal isn’t to insource 100% of all application development work, but to improve internal capabilities and be efficient partners with MAD service providers.
• Focus on business outcomes, not just outputs. The shift to assessing modern development by measuring benefit realization and business value is a reality.”

Perficient’s Recognition and Focus Areas

We believe Perficient has been recognized for our ability to deliver on these promises, helping clients navigate the complexities of modern application development and achieve tangible business results. Perficient self-reported the following extended use cases as the top three for which clients select them:

• Backend Integration and Modernization: We specialize in integrating and modernizing backend systems to ensure seamless and efficient operations, enabling businesses to stay competitive in the digital age.
• GenAI to Increase Employee Productivity: We leverage genAI technologies to help clients boost employee productivity by automating routine tasks and enhancing decision-making processes.
• Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation.

Perficient’s Expertise and Industry Focus

Forrester based its analysis of service providers on two factors: market presence and services functionality. They segmented vendors into three categories based on MAD services revenue: large, midsize, and small; and five categories based on services functionality and global reach.

Perficient was listed as a large provider in this space with $250 million or more in annual MAD services revenue. Perficient’s listing as a consultancy in this Landscape report includes our geographic presence (North America, Latin America, and Asia-Pacific) and industry focus areas (healthcare, financial services, and manufacturing/production of consumer products).

We are proud of this achievement and remain committed to leveraging our expertise in modern application development to help our clients succeed. For more information on how Perficient can help your business with custom application development and digital transformation, contact us today.

Download the Forrester report, The Modern Application Development Services Landscape, Q3 2024, to learn more (Link to report available to Forrester subscribers and for purchase).

Customers are demanding a personalized experience, and manufacturing is no different. One-size-fits-all manufacturing is now becoming a thing of the past. Today, we are seeing a decline in the mass production of identical products in exchange for personalization and niche products. As consumers intensify their expectations for on-demand personalization and delivery within days of purchase, marketplaces that offer wide ranges of options without sacrificing price or availability, like Amazon, have been capitalizing on this shift in customer behavior.

To achieve low costs while offering high availability and personalized products, manufacturers must alter their operations to be flexible, focusing on creating a wider range of products that share common underlying components or production processes. Perficient is committed to advising manufacturers as they face these new challenges outlined in Forrester’s recent report, “Key Steps to Develop Your Manufacturing Operations Management Vision.”

Our Manufacturing Operations Management Capabilities

Forrester interviewed several service providers and manufacturers to gain a holistic understanding of the current state of manufacturing operations management (MOM). The report outlines the importance of achieving variety while maintaining low cost and high availability to thrive in this new landscape. Ultimately, Forrester concluded that exploiting economies of scope – where the unit price of a product decreases as the variety increases – is the solution.

According to Forrester, “To thrive in fragmented and restless markets, manufacturers must compete on economies of scope, sharing fixed costs between multiple product or asset variants to deliver the innovation, choice, and personalization that will win, serve, and retain customers.” Further, Forrester stated, “… to compete with innovation, manufacturers must modernize their supply chain and manufacturing operations to manage — at scale and velocity — the digital thread that links design, manufacture, and the ongoing operation and maintenance of assets… and boost manufacturing execution system (MES) interoperability with enterprise resource planning (ERP) scheduling solutions…”

We believe Perficient is uniquely poised as an end-to-end digital consultancy with deep industry expertise to partner with manufacturing brands embarking on this journey. Our established practices, from supply chain to commerce, offer a customized strategy that meets the organization in its current state and execution that secures long-term success. Our supply chain experts routinely help organizations in sales and operations planning, strategic sourcing and spend control, procure to pay, inventory and materials management, operations continuation, risk management, end-to-end supply chain visibility, and more.

Finally, our partnerships with the other technology providers listed in Forrester’s report, such as Oracle and SAP, further equip us with the expertise needed to help brands navigate their modernization.

Perficient’s Manufacturing Industry Expertise

Forrester interviewed leaders from Perficient’s manufacturing and supply chain teams while researching this report. Kevin Espinosa, manufacturing industry lead at Perficient, remarked:

“We believe our participation as a company interviewed for the report on Manufacturing Operations Management is a testament to how critical our industry expertise is for manufacturing companies working to transform their operations and meet their customers needs.”

Perficient is excited to continue to share thought leadership and perspective on emerging trends in manufacturing operations management. For more information, download “Key Steps to Develop Your Manufacturing Operations Management Vision,” (available for purchase or to Forrester subscribers) or contact our manufacturing and supply chain experts today.

Insurers are constantly striving to improve their operations, provide better experiences for customers, and minimize risks. Perficient insurance experts were interviewed for Forrester’s report, “The Top Emerging Technologies In Insurance, 2024,” and discussed technologies expected to emerge in the insurance industry over the next five years, considering them now, and in the short-term, medium-term, and long-term future.

Perficient’s Inclusion in Forrester’s Recent Report

Perficient, specializing in digital transformations, proudly acknowledges the thought leadership of Brian Bell and Monica Gernert quoted in Forrester’s report, “The Top Emerging Technologies In Insurance, 2024.” The report explores the potential of innovative technologies with “…particular emphasis on generative AI (Artificial Intelligence), as it not only delivers benefits now but also underpins technologies such as autonomous workplace assistants, embedded AI, and edge intelligence.”

Monica Gernert, a project manager, and insurance expert at Perficient, provided a critical perspective around genAI that’s quoted in the report. She underlines the necessity for insurers to establish a solid foundation comprising document digitization and a robust data fabric to ensure success with these technologies stating, “GenAI outcomes will only be as good as the data.”

Brian Bell, Perficient’s Insurance Principal, who was also quoted in the report, highlights the significance of another emerging technology: critical event intelligence. According to Forrester, critical event intelligence is defined as an “Intelligence that uses real-time data from sources such as social media, blogs, news feeds, online forums, IP addresses, latitude and longitude, and device GPS to assess potential threats from location-specific events, especially for physical risk.” Brian’s quote emphasizes the potential of critical event intelligence within the industry, stating, “This is where the rubber hits the road. This kind of intelligence proves the noble purpose of insurance.”

Addressing AI Bias in Insurance

While emerging technologies such as AI have undoubtedly brought numerous advancements to the insurance industry, it is essential to acknowledge that their broader adoption may also bring challenges, as highlighted by Forrester: “Bias, hallucinations, privacy, and security.” And, while AI itself doesn’t inherently produce bias, models trained on biased data can exacerbate certain prejudices in decision-making processes.

Traditional life insurance underwriting, typically relying on factors like age, gender, zip code, smoking status, and marital status, has already contributed to narrow risk definitions for insurers. Going forward, addressing bias at its root in data collection and promoting inclusive practices are imperative for ensuring equitable outcomes in the insurance sector.

Read More: Perficient to Lead Discussion on Bias in AI at ISITC Securities Operations Summit

Success in leveraging these technologies hinges on addressing current data gaps, establishing robust infrastructure, and fostering a culture of inclusion and education within the industry.

Learn more about Forrester’s perspective and gain a more comprehensive understanding of the current state of the industry by reading Forrester’s full report: The Top Emerging Technologies In Insurance, 2024.

Unlock Your Potential with Perficient

Our experts are committed to driving innovation and guiding insurers on their digital transformation journey, ensuring they are well-prepared to navigate the opportunities and challenges presented by technologies like genAI.

Interested in learning more? Contact us to learn how to optimize your insurance practice today.

In an era where automation plays a pivotal role in reshaping businesses, selecting the right partner for automation fabric services is critical. Forrester’s report, The Automation Fabric Services Landscape, Q1 2024, offers insights into the evolving landscape and recognizes notable providers in the industry. Perficient is listed among these notable providers as a large automation fabric consultancy, with an industry focus in financial services, healthcare, and manufacturing/production of consumer products, and a geographic focus in North America.

Understanding Automation Fabric Services

Forrester defines automation fabric services as: “Strategy consulting, advisory, insights, and implementation services to help develop automation fabrics and support autonomous workflows within an enterprise.” These services enable organizations to reimagine business processes, integrate complex automation capabilities at scale, and facilitate workforce, skills, and culture transformations.

Automation fabric services encompass a wide range of activities aimed at leveraging technology to optimize business operations. This includes identifying areas for automation, designing and implementing automation solutions, and continuously refining processes to maximize efficiency and productivity. By partnering with experienced automation fabric service providers, organizations can unlock new opportunities for growth and innovation while navigating the complexities of digital transformation.

Our Key Takeaways from Perficient’s Inclusion in the Report

We believe Perficient is recognized for our expertise in developing automation fabric solutions and supporting autonomous workflows within enterprises. Beyond the business scenarios identified in the report, Perficient is shown for selecting the following extended business scenarios as some of the top reasons clients work with us out of the listed extended business scenarios in the report:

• Operations transformation
• Interaction intelligence
• Robotics and physical automation

We believe Perficient’s inclusion in the report signifies our position as a leader in the industry, offering comprehensive automation solutions tailored to specific business needs.

By leveraging Perficient’s extensive experience and domain knowledge, businesses can reimagine their operational processes for seamless autonomy, integrate complex automation capabilities at scale, and drive workforce, skills, and culture transformations. We believe Perficient’s recognition in Forrester’s report reaffirms our commitment to delivering value-driven automation solutions and supporting clients on their digital transformation journey.

Learn more about Perficient’s automation solutions.

Next Steps

Forrester’s Automation Fabric Services Landscape, Q1 2024 report provides valuable insights into the automation landscape and the role of service providers in driving digital transformation. We believe Perficient’s inclusion in the report underscores our position as a key player in the industry, offering expertise in developing automation fabrics and supporting autonomous workflows.

For organizations embarking on their automation journey, let us know and find out how we can help you!

You can read the entire Automatic Fabric Services Landscape Q1 2024 report via the Forrester website where it’s available to Forrester subscribers and for purchase.

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “Rethink Enterprise Applications Governance: Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.” This comprehensive report explores the evolving landscape of enterprise applications governance, shedding light on the transformative potential of new technologies such as AI and cloud computing. According to Forrester, this report “shows technology architecture and delivery leaders how to develop agile application governance that capitalizes on new technologies embedded into enterprise applications…”

The report delves into key aspects of modern applications governance, highlighting the following critical points:

Adaptable Architecture Paves the Way For Flexibility

The significance of modern architecture in delivering flexibility and scalability to enterprise applications is vital. Forrester highlights cloud transformation as a key example, explaining that “Migration to the cloud continues to dominate the enterprise applications roadmap for large companies that want to scale their operations and decision-making in order to win, serve, and retain customers in more transparent and competitive markets.”

Additionally, data federation and generative AI play important roles in enhancing the adaptability of modern architectural frameworks. We believe this aligns closely with Perficient’s expertise in cloud transformation, where we empower organizations to leverage the cloud as a foundation for agility and innovation.

Through our utilization of cutting-edge technologies such as generative AI and data federation, Perficient enables businesses to overcome traditional roadblocks and seamlessly adapt to evolving market dynamics. Our tailored approach ensures that organizations can maximize the benefits of modern architecture while effectively navigating the complexities of digital transformation.

To learn more about how Perficient can help your organization navigate cloud transformation and harness the power of adaptable architecture, explore our cloud transformation solutions.

Integration of Automation and Artificial Intelligence Into Modern Architecture

Forrester’s report highlights the transformative impact of intelligent automation and artificial intelligence on modern architecture, stating, “Modern architecture enables the rapid deployment of local or industry-specific instances for each business unit.”. We believe Perficient aligns with this vision by offering intelligent automation solutions that streamline operations, enhance efficiency, and drive cost savings. Our Process Transformation solutions optimize operations, while Modernization solutions improve customer and employee experiences. With Automation as a Service (AaaS), organizations benefit from dedicated teams delivering end-to-end process automation for faster deployment and seamless resource access within modern architectural environments.

AI-driven automation and large language models further enhance organizational capabilities by streamlining processes, improving user experiences, and driving operational efficiencies. By leveraging advanced technologies like Generative AI and LLMs, we believe Perficient empowers organizations to customize applications while upholding privacy, security, and compliance standards.

To delve deeper into Perficient’s intelligent automation solutions, AI expertise, and Generative AI services, explore our offerings tailored to meet your organization’s needs.

Evolution of Two-Tier Governance Models

Forrester emphasizes the importance of balanced governance in the era of hybrid cloud solutions, highlighting the need for a “judicious mix of public and private cloud solutions” to support diverse business needs and ensure agility. Large organizations frequently operate distinct ERP systems specific to individual business practices, and according to the report, “They might deploy their ‘tier-one’ ERP with full functionality for bill-of-materials or bill-of-process work centers and routings as well as significant modifications to complex operations; regional or international sales subsidiaries or branches might receive simpler ‘tier-two’ solutions.”

We view our expertise in architecting and managing hybrid cloud environments as a way to enable organizations to maximize the benefits of public and private cloud solutions while ensuring compliance, security, and scalability.

Emerging Trends in Work Dynamics Shape Enterprise Application Requirements

The transformative impact of AI is reshaping work structures and organizational dynamics, and Forrester’s report showcases how intelligent automation is reshaping organizations and supporting applications. For example, legacy enterprise applications are no longer sufficient for the evolving nature of work, but as the report states, “Legacy enterprise applications support legacy enterprise structures, tasks, jobs, and careers.” The scope of modern work necessitates swift human input across various scenarios, driving the need for embedded analytics, process automation innovation, and real-time collaboration.

We believe Perficient’s focus on intelligent automation and process intelligence empowers businesses to adapt to changing work patterns and drive innovation in the digital age.

Why Choose Perficient for Your Enterprise Applications Journey?

Perficient brings unparalleled expertise and a proven track record in guiding organizations through the complexities of digital transformation. With a portfolio spanning thousands of successful projects across diverse industries, Perficient is uniquely positioned to empower businesses to thrive in the digital age. Contact Perficient’s team of experts today to embark on your enterprise applications journey and unlock the full potential of modern technology solutions.

To learn more about Forrester’s report, download Rethink Enterprise Applications Governance, available for purchase or to Forrester subscribers.

We often hear from our payer clients that, due to the highly matrixed nature of health insurance organizations, no one group feels that it truly owns the entire experience of its members.

As many healthcare leaders know, this fragmentation can negatively impact the care journey, health outcomes, cost management, member attrition, and more.

In its recent report, Health Plans Can Reach New Heights (And Connections) In Digital Member Engagement, Forrester states, “If plans use member-facing digital technology to create consistent, frictionless experiences, members will seek opportunities to engage with that provider and become more loyal to their plan.”

Ultimately, healthcare consumers seek opportunities to engage with providers that create seamless experiences. In her quote within Forrester’s report, Marybeth Wrabel, Perficient Senior Solutions Architect, drove this challenge home:

“Why would members spend time engaging with their health plan if they don’t see the benefit in doing so?”

Simply put, members need to be engaged in ways that are purposeful, personalized, convenient, and useful. And technology certainly plays an important role.

However, solving member experience is not about the technology itself. Rather, we see the greatest success when organizations define desired business outcomes then approach technology as a strategic enabler of those goals. Strategic planning, implementation, and optimization, of course, require experience, so it’s important to partner with experts that deeply understand the nuance and complexities within the healthcare industry.

YOU MAY ENJOY: People of Perficient: Meet Marybeth Wrabel

Optimize Member Experiences

Anticipatory, proactive care navigation could delight and influence members, help remove barriers to care, and help change behaviors. And payers – when taking primary responsibility of care navigation – can serve as an empowering resource, equipping members to more-confidently make informed decisions about their health.

We recommend that technology executives work with Chief Experience Officers to understand key journeys, identify major moments of friction, and improve engagement and education at each point.

• Ensure that leaders across operations, digital, marketing and the business segment agree upon the role that digital plays in organizational objectives.
• Align on direct and attributional Key Performance Indicators (KPIs) for member engagement.
• Dedicate annual funding with an identified decision maker that regularly monitors and discusses KPIs, outcomes, and planned improvements.

Increase Consumer Loyalty

Forrester also published a related report, Boost Member Engagement With A Journey-Focused Strategy, and Perficient healthcare experts were interviewed by Forrester as they investigated customer journeys and engagement in health plans. Perficient’s Priyal Patel, Director and Healthcare Strategist, is quoted in Forrester’s report discussing Line of Business (LOB) models. She states:

“There needs to be a shift from traditional LOB models to personalized engagement about what the member needs to do.”

We believe that once members are engaged in useful and meaningful ways, then efforts to influence behaviors for better health outcomes will be more impactful.

LOB refers to the specific types of insurance products or services that a healthcare insurance organization offers. LOB is basically a way to help categorize different areas of coverage and each LOB typically addresses specific healthcare services to meet various needs.  For example, Medical, Dental, Vision, and Medicare or Medicaid. It is important to understand and manage different LOB so that insurers can tailor their offerings to the different needs of their customer base. However, as the healthcare landscape continues to shift to consumerism, it is important to not solely rely on LOB alone when increasing consumer engagement.

Perficient is actively working with payers to make claims-driven personalized experiences more purposeful and meaningful. Examples include:

• Next best actions based on gaps in expected routine health claims
• Educational resources and outreach based on patterns of claims for chronic conditions
• Recommendations for well-respected physicians and health systems, supported with transparent cost information, based on the patient’s current plan usage

Have questions? We help healthcare organizations identify outcomes-centered strategies and solutions to optimize care experiences and drive value. Contact us today, and let’s discuss your specific needs and goals.

In today’s world, enterprises must put an emphasis on their cloud transformation, or they’ll be left behind. To have success, organizations must adopt cloud in concert with business vision to deliver digital initiatives and strategic goals. One of the leading drivers of digital transformation is application modernization and migration, but unfortunately, not everyone has the internal resources to champion these efforts on their own. Finding the right partner is an integral step to propel business forward. Selecting a partner with an experienced track record, as well as the breadth and depth to back it up, will put you well on your way to achieving your business goals.

The Application Modernization and Migration Services Landscape, Q4 2023

The recently published Forrester Application Modernization and Migration Services Landscape, Q4 2023 report defines application modernization and migration services as, “Services that facilitate the transformation of application assets to adapt, optimize, and migrate to or more readily integrate with more modern digital software and cloud architectures or to retire them outright.” The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape.

Understanding the Providers

Forrester carefully researched each service provider in the report through a set of comprehensive questions. According to Forrester, “Cloud leaders and sourcing professionals can use application modernization and migration services providers to gain the following business benefits:

• Deliver superior customer experiences…
• Gain access to technical and transformational skills and capabilities…
• Reduce costs associated with legacy technologies and systems…”

Leaders can compare application modernization and migration service providers listed in the report based on geographic focus, aligned industries, and size to make informed decisions.

Our Inclusion

We are proud to be listed in the Forrester Application Modernization and Migration Services Landscape, Q4 2023 report as a medium sized provider with an industry focus in the sectors of financial services, healthcare, and transportation with a geographic focus in North America.

The core business scenarios for this market have been identified by Forrester as cloud migration, application modernization, and data modernization. According to Forrester, “These are the business scenarios that buyers most frequently seek and that they expect application modernization and migration services providers to address.”

In addition to the core business scenarios listed above, Forrester also references several extended business scenarios that are important to certain buyers looking for application modernization and migration services. We are shown in the report for having selected Infrastructure Modernization, Applications Rationalization/Retirement, and Cloud-Native Development Execution as some of the top reasons clients work with us out of the listed extended use cases in the report.

As a global dynamic organization, we believe it’s important to treat cloud migration and app modernization as a strategic initiative, less about a project to deliver and close.

“Getting to the cloud is not the end zone – empowering your business is. Make sure you have a team enabled to drive change and a path for employees to develop new skill sets. Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient. “Getting the foundational aspects done properly first ensures successful migrations and modernization efforts in the future, and helps you maintain a secure, governed, and transparent platform for meeting business objectives well into the future.”

Whether your business is just starting its journey or seeking to enhance its current efforts, partnering with the right service provider can make all the difference. Contact us now to discover how our expertise can take your business to new heights.

Download the Forrester report, The Application Modernization And Migration Services Landscape, Q4 2023 to find out more (available to Forrester subscribers and for purchase).

More than half of physicians reported feeling burned out in the past year according to Medscape. And nearly one in four physicians reported feeling depressed. Even more troubling: these are the highest percentages reported in five years.

As our experts explored in discussions for a 2022 Forrester report, Ease The Nursing Shortage By Triaging And Responding To Early Workforce Warning Signs, technology stands to elevate care experiences and empower care teams. But it can also create new complexities.

In its recent report, Clinician Technology Adoption Hinges On A Clinician-Centered Strategy, Forrester analysts explore how healthcare providers (HCPs) can “unleash clinician value through agile and inclusive tech implementation.”

Start With Strategy

Similar to pain points identified in the report, introductory discussions we have with healthcare technology and operations executives often yield pain points such as:

• Technology silos
• Duplicative investments
• Redundant solutions to problems within the same organization

Forrester points to the negative impacts of an un-strung approach: “Without a strategy, technology investments can worsen the clinician experience and, at times, patient outcomes.”

Priyal Patel, MHA

In her quote within Forrester’s report, Priyal Patel MHA, Perficient director of strategy and solutions, drove this challenge home:

“When you don’t have a strategy, technology doesn’t do what it needs to do. You can have the most amazing technology, but if you don’t implement it correctly with the right strategy, or create the necessary change management to support it, it won’t work.”

Perficient’s lead business consultant Kristina Kaufmann MS RN, who is also quoted in the report, agreed and pointed out the importance to “Connect the dots between different units.” She explained, “If you have different units doing different things, you cannot scale. They need to talk.”

Kristina Kaufmann MS RN

YOU MAY ENJOY: How Kristina Kaufmann’s Nursing Background Informs Her Work With Healthcare Clients

Technology’s Position In the Clinical Workflow

While burnout’s impacts weigh large on HCPs, leaders are also under tremendous pressure to cut costs, increase revenue, and build business resilience. They’re sharpening their strategic pencils and looking for results that support the enterprise’s most pressing needs.

For many HCPs, a significant challenge we often see is technology overwhelm. And that’s easy to understand due to the plethora of available options and new solutions entering the market each day.

According to Forrester, “Investment in hospital equipment will grow from $36 billion in 2018 to $262 billion in 2028. Yet, HCPs often purchase technology on a team-by-team basis.”

Technology can serve as a powerful enabler when approached strategically and with a clear view of business and care team needs.

Forrester published a related report, Tech-Led Healthcare Providers Can Transform The Clinician Experience, and Perficient was listed among the companies interviewed by the analysts as they investigated the “breadth and depth of workforce technologies” meant to support clinical workers. In the report, Forrester shared how, “progressive, tech-led health systems are transforming the clinician experience by investing in scalable and cost-efficient tools that impact productivity.”

Technology shouldn’t become a ball and chain for your organization, and especially not for your clinical staff. Instead, it can be the tool that eases experiences and drives progress toward the quintuple aim. Getting there requires strategy that’s firmly rooted in business needs and tied to outcomes, and our experts can help get you there.

Have questions? We help healthcare organizations identify outcomes-centered strategies and solutions to ease care team experiences and elevate care. Contact us today, and let’s discuss your specific needs and goals.

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age. A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success.

The Digital Transformation Services Landscape, Q3 2023 Report

The recently published Forrester report defines digital transformation services as “Service providers that enable companies to leverage modern technology, practices, and ecosystems to deliver new sources of value and continuously improve business outcomes.” The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Understanding the Providers

Forrester carefully researched each service provider through a set of comprehensive questions. According to Forrester, “To reduce risk, accelerate, and improve results, executives often turn to digital transformation service providers to:

• “Expedite speed to value with repeatable playbooks, assets, and know-how.”
• “Redesign business models through an outside-in perspective.”
• “Drive innovation with creative talent and practices.”

Leaders can compare digital transformation service providers listed in the report based on size, offering, geography, and business scenario differentiation to make informed decisions.

Core Business Scenarios

The report identifies the core business scenarios that are “most frequently sought after by buyers and addressed by digital transformation services solutions.” These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Our Inclusion

We are proud to be listed in the Forrester Digital Transformation Services Landscape report as a digital transformation consultancy with an industry focus in the sectors of financial services, healthcare, and industrial products, and a geographic focus in four regions: North America (NA), Europe, Middle East & Africa (EMEA), Asia Pacific (APAC), and Latin America (LATAM).

As a global dynamic organization, we believe that with our cohesive integrated strategy, we can deliver from any of our geographic locations and bring together the best team and the best value for the customer.

Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more.

Your Digital Transformation Journey

Seeing the world through your customers’ eyes is the best way to meet their needs. Our Digital Business Transformation practice enables leaders to meet the demands of today’s fast-changing, customers-in-charge world. We help you articulate a vision, formulate strategy and align your team around the capabilities you need to stay on the right side of disruption. Together, we resolve uncertainty, embrace change, and establish a North Star to guide their transformation journeys.

We implement the Envision Strategy Framework, a continuous and adaptive process that feeds real-world insights back into strategic decisions. This framework is informed by customer empathy and grounded in executional know-how. We put customers at the center of our digital strategy formulation process.

Supporting this is Envision Online, a comprehensive digital transformation platform that amplifies strategic decision-making based on the Envision Framework. With proprietary tools and a wealth of industry data, we deliver swift, actionable insights to help understand your organization’s competitive positioning.

“Teams need real-time guidance to make ongoing decisions based on real-time changes in the market so they can compete more effectively, operate more efficiently, and exceed customer expectations,” said Jim Hertzfeld, principal of digital strategy, Perficient. “Envision Online builds on Perficient’s industry IP to help clients reach strategic decisions faster and speed time to market. With Envision, we can quickly see exactly where a business stands compared to hundreds of their competitors to determine where gaps exist and how to close them.”

We believe our recognition in the Forrester report highlights our global expertise and capabilities we bring to drive successful digital transformations. Whether your business is just starting its digital transformation journey or seeking to enhance its current efforts, partnering with the right service provider can make all the difference.

Contact us now to discover how our digital transformation expertise can take your business to new heights.

Digital transformation is no longer an option; it’s a necessity for organizations striving to stay competitive in today’s fast-paced business landscape. However, embarking on this transformative journey is not without its challenges. One significant hurdle that organizations face is change resistance.

The recently published Forrester Best Practice report, “The Realities Of Change Resistance To Digital Transformation,” dives deep into the world of change resistance, offering a proactive approach to overcome it. What makes it more exciting for our team at Perficient is that our very own Jim Hertzfeld, Head of Digital Strategy, and Mike Willis, Director of Organizational Change Management, were interviewed for this report, sharing insights from their extensive experience in this field.

Wondering where change resistance typically rears its head? Look no further than the three levels explored in the report: purpose, project, and people.

The report suggests four stages of effective change management to confront and overcome this resistance:

• “Clarify The Purpose Of Transformation”
• “Build Credibility At The Project Level”
• “Build Trust At The Individual Level”
• “Measure Progress, Remain Transparent, And Adjust Where Necessary”

Jim Hertzfeld’s wisdom shines through in the report. He puts it this way, “When you’re changing how the organization creates value, aligning incentives to reflect new ways of value creation is key.” We believe that when the value desired through transformation is supported by organizational efforts to build trust and empathy, we achieve individual and collective adoption, delivering desired benefits and ROI.

In conclusion, change resistance is a formidable foe in digital transformation. But fear not! With the strategies outlined in the Forrester report and the collective wisdom of industry experts, your organization can rise above and conquer. Embrace trust-building, acknowledge individual concerns, and forge a path toward triumphant digital transformation. Don’t miss out on the complete report; it is the key to unlocking further insights and recommendations. Let’s revolutionize your organization together and thrive in the ever-evolving digital landscape.

To learn more, download The Realities Of Change Resistance To Digital Transformation report, available for purchase or to Forrester subscribers.

Demand for skilled developers is at an all time high in today’s rapidly evolving technology landscape. The modern world is powered by software, which means there is no shortage of opportunity available for skilled software developers and technology professionals. Faced with fierce competition to hire the best talent, many organizations are re-evaluating their current work environments to attract and retain higher caliber software development professionals. The recent Forrester report, Understand the Developer Experience to Improve Business Outcomes, examines the developer experience in-depth and provides best-practices for improving the developer experience at an organizational level.

What Defines a Positive Developer Experience?

In the report, Forrester defines developer experience as, “the organizational capacity to create an environment where development team members thrive. This occurs by carefully measuring individual and team conditions and constantly improving those conditions with technology, software architecture, process, and culture refinements.” Organizations that fail to provide a positive developer experience face substantial, and costly, consequences. Organizations that see high developer turnover risk loss of productivity, institutional knowledge, and damage to their brand in addition to financial losses.

Improving the Developer Experience through Organizational Change

Forrester identifies tools and technologies, software architecture, processes, metrics, and culture as the five levers of developer experience. “The levers of developer experience aren’t hierarchical. At the right time, a change in one can dramatically affect the lives of software developers,” Forrester states. According to Forrester’s report, there are numerous ways to improve the developer experience, one being “Embrace a culture of resilience in the face of mistakes”. Perficient’s Judah Tice, Director of Custom Product Development, is quoted in this section of the report, providing insights on recognizing mistakes as growth opportunities.

“Accepting mistakes [is vital]. You can’t act like you can’t make mistakes. As leaders, we can’t be hard with people when they do make mistakes. They need to be hands-on, making mistakes, [learning from those mistakes, and] trying again.”

Judah Tice, Director of Custom Product Development

Thought leaders from Perficient’s Innovation+ Product Development team were interviewed by Forrester while researching this report. To learn more, download Understand The Developer Experience to Improve Business Outcomes, available for purchase or to Forrester subscribers.

Perficient’s People Promise

Perficient prioritizes professional growth and strives to enhance the developer experience with internal and external resources. We have made a promise to challenge, champion, and celebrate our people through the Perficient People Promise.