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Using TypeScript with the Twilio Flex Agent UI Sample

When we first started working with the Flex samples provided by Twilio, the source code was provided in TypeScript. This provided a dev-time programming environment that I tend to prefer, even though I am far from a TypeScript expert. As Flex and the quick-start samples moved toward general availability, Twilio made the choice to switch […]

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Twilio Signal Conference – Day 1 Thoughts and Takeaways

Yesterday kicked off Twilio’s Signal conference and of course the buzz everywhere was about Flex, the contact center application platform that Perficient has been working with for a few months in Dev preview. From what I’m hearing, this is by far the biggest Signal conference ever and there is definitely a lot of energy and […]

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Hands-On With the Twilio Flex Contact Center Platform

Do you ever get that feeling that you are on the cusp of something really cool? Something that could shake things up? That’s how we’ve been feeling after spending some time at Twilio HQ in San Francisco in late June to get up to speed on Flex, Twilio’s new contact center platform. As one of […]

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Rich Internet Applications – What options do you have?

So everyone wants a really cool looking web application these days.  They want it to look good. They want the interface to meet or beat the application interfaces you use on your desktop and the want it to be fast.  There exists a number of options that you can use. They include: AJAX, Adobe Flash/Flex, […]

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