Posts Tagged ‘Feedback’

Resource Tips for Trying Times: Impactful Feedback [Healthcare Series]

We hope this message finds you well and that this newest tip better equips healthcare teams for the critical support currently being delivered to consumers.  TIP: Understand user needs right now – build a site survey feedback loop Consumers are looking to healthcare organizations to provide guidance and answer key questions during this pandemic. Organizations […]

Four Steps to Successful Improvement through Customer Feedback

The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive. Perficient recommends […]

Innovation Suffocation

This morning I read an interesting article by Scott Anthony called “How Iteration-itis Kills Good Ideas” in which the author details an experience he had at a company whose system and culture were accidentally stifling creativity. “We never see any good ideas,” lamented a senior executive. “People bring us ideas. But they just don’t have any […]