Posts Tagged ‘empathy’

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5 Powerful Statements for Your Debt Collections Call Model

When was the last time you revisited the debt collections call model your agents follow? Is it suitable for customers who are late today – versus years ago? Customer contacts made via phone calls must become more than an ask for payment and the total amount due. Here are 5 powerful statements that must be […]

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Current & Future Leaders – Practice Empathy for Effective Leadership

We all know the importance of leadership and the responsibility that comes with it. Many skills are important for leadership, but that is not all. The missing crucial aspect is “EMPATHY.” So, let’s explore it further and see what Empathy is all about. So as we begin our exploration, let us first get aligned on […]

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Building Trust in the Digital Era: Lead with Empathy. Strive for Compassion.

As part of my quest to understand the human mind and practice the ways that allow us to be better individuals each day, I have enjoyed implementing those learnings into my professional life as well with an intent to be a better leader and a team member. One of the terms that has been on […]

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A Time for Empathy, Compassion, and Humanity: Digital is More Important than Ever

World-changing events often have a way of defining generations. For some, it’s war or economic depression. For others, it’s landing on the moon, discovering a new species, or finding a cure for Polio. The latter resonates now more than ever as we settle into the new world order and navigate the COVID-19 pandemic, forging ahead […]

Empathy Mapping: The Key to Identifying Real Problems & Solutions

The prolific Seth Godin, just published a blog post about data, that could really be applied to just about any new shiny object in the digital world. We always think that it will solve our problem whether that problem is customer satisfaction scores, dropping lead generation, or the rising shopping cart abandonment rate. We think […]

The Need for Emotional Goals for Design

Adam Connor shared this brief insightful blog post that really caught my attention: On emotion and experience (Thought for the Day) If you aren’t at least considering people’s emotions, you probably aren’t designing for an experience. I have written about the need to have empathy with our users before, but Adam has very eloquently and succinctly pointed out why […]

Wish your users Happy Valentine’s Day!

Valentine’s Day is about celebrating people we care about. It seems like a good holiday to focus on increasing our empathy and compassion for our customers and our users. Here are a few perspectives on why empathy is good for innovation and success as well as thoughts on cultivating compassion.

Empathy fail: Mistakes UX designers make

In “The top mistakes UX designers make: the writeup,” Scott Berkun shares common errors about culture and attitude that designers and user researchers make. Sadly, most of the mistakes seemed to result when we fail to have empathy for our colleagues. The following summarizes just a few of Berkun’s points that I found particularly interesting […]

Cultivating empathy with your users

User experience, at its best, is about empathy with the people who use the products and services we design. However, not all organizations start a user experience practice with empathy as a goal. Of the many options to cultivate empathy in your organization, consider how you talk about the practice of user experience design. This […]

Hashtag Empathy – Using Twitter to Listen to Patients

We at the Perficient Healthcare IT blog are big proponents of social media. As Liza recently outlined, social media offers numerous ways to find information and develop and deepen relationships. Along those same lines, I think social media offers some great tools for cultivating empathy. What do I mean by empathy? Dev Patnaik literally wrote […]