Posts Tagged ‘DynamoDB’

Amazon Connect: Minimum Lambda Permissions for DynamoDb

Why use DynamoDb with Amazon Connect? Amazon Connect allows accessing external resources through integration with AWS Lambda. Seems like databases and CRM systems are some of the resources that first come to mind when thinking how to add value to a contact center deployment. With Amazon Connect, it’s quite easy to customize call experience for […]

3 steps on creating Premium caller contact flow with Amazon Connect

If a business goal is improving customer satisfaction, Amazon Connect can be used with DynamoDB and AWS Lambda to personalize caller experience as well as ensure Agents have all the necessary information needed to provide a premium experience to the caller. With this article, we will go through three easy steps to create separate contact […]

3 Reasons to Use Amazon DynamoDB for Data Management

Data management is at the heart of every enterprise, especially with online operations. Though many have used MySQL relational databases to manage their data, the rise of NoSQL (Not Only SQL) and its faster data operations has come into use with the amount of data being created. One of the leading NoSQL platforms on the […]

Healthcare Provider Masters Analytics with AWS

In today‚Äôs world, data is the name of the game, especially in healthcare. As healthcare organizations look to interpret their customer information to make better business decisions, many are discovering that legacy systems and tools are not enough to get the job done. This was the challenge of one of our clients, a leading nationwide […]