Posts Tagged ‘Dashboard’

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Twilio Flex Insights 101: Dashboard vs. Analyze

In “Contact Center Analytics – Global Market Trajectory & Analytics”,  a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 Billion by 2027. This projection comes as a revision of the prior estimate, which was capped at US$963.7, representing a growth of more than 15% over […]

How We Create & Measure Case Deflection in a Salesforce Community

Outstanding CX is the New Norm In 2015, a Gartner study predicted that by 2019 more than 50% of organizations will invest more money into the customer experience. In 2019, we can safely say that number is more than just 50%. With trends like personalization, omni-channel support, and AI becoming the norm, customers are evolving […]

MicroStrategy’s AR App for Avon’s Customer Case

Avon, a leading beauty company, presented a customer case to our MicroStrategy partner to find a more efficient way to identify product performance in their stores. MicroStrategy, with support from our experts, took this challenge and produced an augmented reality application using the platform and augmented reality APIs. The result? An application that can display […]

What is a PMO Dashboard and Why Do You Need One?

I am the bad PMO guy! Why Am I the Bad PMO Guy? I was assigned the responsibility to monitor the PMO dashboard to avoid content gaps. I take this responsibility very seriously and always try to improve the process flow with help of my self made statistics reports to keep the tracking process smoother. One day […]

Building a Near Real-Time Dashboard with Big Data Platforms

At the start of the year, we launched an internal effort to build an internal dashboard for employees, to provide a full view of employee personas, performance, the growth of employee skills, machine log monitoring etc. Especially for the machine log, the server produces 1 terabyte of information every week, on which we were able to […]

Automated test result dashboard based on Extent

1.Challenges of test results display A number of report generating tools are often used on automation test, such as Junit, TestNG, ReportNG. The reports generated by these tools need some extra work to get a relative intuitive and concise report. ExtentReport and Extentx is such a platform which can provide a real time and elegant […]

How to Create a Sample Power BI Report on Azure

1.What is Power BI? Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Whether your data is a simple Excel spreadsheet, or a collection of cloud-based and on-premises hybrid data warehouses, Power BI lets you easily connect to your […]

Cognos TM1 TurboIntegrator – Run-time or Read-time?

In this blog I wanted to take some time to describe certain “behaviors” of Cognos TM1 TurboIntegrator processes. Access to Processes As of version 10.2 (or as of this writing), TM1 Server lists all processes (in alphabetical order) under the consolidation “Processes”. The visibility of processes can be controlled by implementing TM1 security. TM1 groups […]

Using Splunk with Cognos TM1

IBM Cognos TM1 offers powerful enterprise planning, forecasting, and analysis capabilities. These benefits are best realized by extending the solution across departments for a consolidated, integrated planning process, leveraging business-specific financial models that mirror business strategy. Our years of experience implementing TM1 have shown an increasing demand on support personnel to coordinate data transferring and […]

Provide Better Customer Service and Gain Insight into your Call/Contact Center’s Performance

The Salesforce Service Cloud is helping companies provide stellar customer service across many channels. With the continuing growth of customer service access points, it’s important to have a comprehensive view of your entire spectrum of customer support. Whether it’s your call center, social media channels, email support, online communities, etc., insight into all of these […]

Tips for Creating Dashboards for Anyone in Your Organization

Dashboards are an excellent way to get a snapshot of how your organization is performing. Creating customized dashboards in Salesforce enables executives, sales and marketing professionals, customer service agents, administrators, and others to track and quickly view performance metrics.   Download FREE dashboards from the AppExchange There are numerous free options available on the AppExchange, […]

Shortcuts for Creating Better Reports and Analytics using Salesforce

Q: What tips do you have for choosing the right report format to quickly access critical data? In most systems, setting up reports can be a daunting task that is often given to the IT Systems Administrator. In Salesforce®, anyone can go in and use the wizard to quickly and easily generate a report. That […]

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