Earlier today, CMSWire.com published an article written by my colleague, Rich Wood. Rich heads up our modern applications team here at Perficient, and he’s basically a gold mine of information when it comes to enterprise solutions for intranets, extranets, and public internet sites. Thankfully, he likes to share that knowledge with the rest of us […]
Erin Eschen Maloney already blogged about this but it’s worth mentioning again. I host a webinar tomorrow on seven trends in CXM. It’s going to be interesting as Forrester notes the trends and I add what Perficient sees in the marketplace. Register here.
By now, you’ve probably become familiar with the acronym “CXM.” It stands for “customer experience management” and many would agree that content is the foundation of any rich, engaging customer experience. So how do you keep content, such as portal and social media content, from being siloed and instead properly integrate it into a more cohesive […]
Forrester recently release their Web Content Management Wave. It’s striking less for the rankings and more for the information about trends and why they ranked the vendors the way they did. I won’t reveal the Wave itself since I don’t have rights to distribute but I will note a few key findings. Welcome to CXM […]