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Posts Tagged ‘CX approach’

The Great Resignation and the Cost of Confusing EX and CX

Amid the disruption wrought by the Great Resignation (the informal name for the widespread trend of a significant number of workers leaving their jobs during COVID-19) and the chorus of companies yearning for “normalcy” to return, this change management professional would suggest “normal” was a trigger for the exodus, to begin with. In fact, forget […]