Posts Tagged ‘Customer Success’

What Every Oracle EPM Cloud Implementation Needs In 2022 And Beyond

Let’s not kid ourselves. Enterprise Performance Management (EPM) implementations are not easy. The complexity surrounding EPM processes and requirements grows by the day (probably an understatement). We can probably all agree that this is the natural evolution of things for one reason or another. Luckily, Oracle’s suite of EPM solutions provide technical features to solve […]

Internet Shopper Entering Credit Card Information Using Laptop Keyboard

Optimizing Ecommerce for a Growing Business: A Customer Success Story

In our previous blogs How to Modernize Your B2B/EDI Management Platform with Boomi and Jumpstart Your B2B/EDI Management Platform with Perficient, we discussed the benefits of a modern B2B/EDI platform and Perficient’s offerings to help your organization effectively integrate with vendors, suppliers, distributors, partners, and marketplaces, respectively. In today’s blog, we will share how we helped […]

Oracle Enterprise Management Updates

How Do You Describe Salesforce?

“What Exactly Is Salesforce?” I sometimes run into people that have not heard of Salesforce. It doesn’t happen very often. But when I do, I try to figure out how to best describe what Salesforce is to them. Me: Salesforce is a Customer Success Platform that allows users to “easily log, manage, and analyze all […]

Royal Caribbean: Smooth Sailing with SharePoint

Known for its innovations in the industry with cutting-edge cruise ships and unique onboard activities, Royal Caribbean also leads the way with technology innovation. Royal Caribbean’s legal team was inundated with requests and needed a way to improve operations by working smarter and more efficiently. We built a SharePoint platform on Microsoft Azure that automates […]

5 Digital Experience Fears to Overcome this Halloween

In the age of customer obsession, nothing is worse than a bad customer experience gone viral. Whether it’s a package arriving late, rude service people, or ignored product defections, headline-hungry newsrooms and vigilant everyday individuals pick up experiences quickly and won’t hold back in their stinging criticisms. Thankfully, there are paths around these fears. In […]

Why Intranets Fail (and What to Do About It)

It is about time that we all face a hard truth: Many traditional intranet projects fail to achieve their stated business objectives. There, I said it, and I’m already starting to feel better. According to one recent Gartner report, “Since the emergence of the intranet in the mid-1990s, organizations have seen wave after wave of […]