Posts Tagged ‘Customer Success’

Internet Shopper Entering Credit Card Information Using Laptop Keyboard

Optimizing Ecommerce for a Growing Business: A Customer Success Story

In our previous blogs How to Modernize Your B2B/EDI Management Platform with Boomi and Jumpstart Your B2B/EDI Management Platform with Perficient, we discussed the benefits of a modern B2B/EDI platform and Perficient’s offerings to help your organization effectively integrate with vendors, suppliers, distributors, partners, and marketplaces, respectively. In today’s blog, we will share how we helped […]

Oracle Enterprise Management Updates

How Do You Describe Salesforce?

“What Exactly Is Salesforce?” I sometimes run into people that have not heard of Salesforce. It doesn’t happen very often. But when I do, I try to figure out how to best describe what Salesforce is to them. Me: Salesforce is a Customer Success Platform that allows users to “easily log, manage, and analyze all […]

Royal Caribbean: Smooth Sailing with SharePoint

Known for its innovations in the industry with cutting-edge cruise ships and unique onboard activities, Royal Caribbean also leads the way with technology innovation. Royal Caribbean’s legal team was inundated with requests and needed a way to improve operations by working smarter and more efficiently. We built a SharePoint platform on Microsoft Azure that automates […]

5 Digital Experience Fears to Overcome this Halloween

In the age of customer obsession, nothing is worse than a bad customer experience gone viral. Whether it’s a package arriving late, rude service people, or ignored product defections, headline-hungry newsrooms and vigilant everyday individuals pick up experiences quickly and won’t hold back in their stinging criticisms. Thankfully, there are paths around these fears. In […]

Why Intranets Fail (and What to Do About It)

It is about time that we all face a hard truth: Many traditional intranet projects fail to achieve their stated business objectives. There, I said it, and I’m already starting to feel better. According to one recent Gartner report, “Since the emergence of the intranet in the mid-1990s, organizations have seen wave after wave of […]