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Posts Tagged ‘Customer Story’

6 Powerful Marc Benioff Quotes about Employee Value

Does Your Company Culture Need Some TLC? Wondering what’s the one thing those three iconic individuals have in common? Keep reading… One reason behind Salesforce’s success is the Ohana, or the Salesforce community of Trailblazers. The same way Jimmy Buffet has “Parrotheads” or Justin Bieber has “Beliebers,” your company can have their own tribe of […]

The Race to Connect with Customers in a Whole New Way

Perficient had the honor of participating in Cox Automotive’s first-ever Salesforce Summit earlier this year at their company headquarters in Atlanta. As our client, it was so exciting to not only see 150 business and technology leaders we work with, from across the more than 25 brands Cox Automotive owns, come together to share and learn from other […]

Unlock the Power of Partner Engagement

Cloud Trend #5: Unlock the Power of Partner Engagement

Psssttt! Wanna know a secret? Of course you do! Rumor has it the secret to growing your channel business (and you bottom line) is – partner engagement. You might be thinking (well duh, that’s a given). What you may not have realized is that the rules and means of engagement have changed. Cloud continues to have an […]

GoPro Wins Service Cloud Surfboard Award at Dreamforce 2015

For the second year running, Salesforce has teamed up with its partners to recognize some amazing Service Cloud customers who have transformed their business with outstanding customer service. Salesforce received hundreds of customer nominations across 20 different Surfboard Award categories hunting for the “best-of-the-best” customer service solutions. Let’s just say we’re “totally stoked” to be a part of the […]

Success Story: Constant Contact & the Power of Partners #DF15

Constant Contact is an industry leader in small business marketing solutions (e.g. email, promotions, surveys, events, etc). Starting in 2013, Perficient helped Constant Contact migrate off of the Salesforce Partner Portal and migrate onto the Community Cloud platform. They spoke about that experience last year at Dreamforce; if you didn’t catch it then, watch it now.  Since that initial project, we have continued […]

5 Ways to Connect with Perficient at Dreamforce 2015

Dreamforce is just 21 days away and we’re excited to return to San Francisco to make it a great success for our customers and the Salesforce community – so get ready to be inspired! Head over to our Dreamforce page to learn how you can connect with us, access exclusive Dreamforce content, attend one of our sessions, and most […]

#CNX15: Blending Service and Marketing with Salesforce

  The age of the digital marketer and a new era of marketing is upon us. At the Salesforce Connections conference this week in New York, attendees are getting insider’s access to a wealth of knowledge and best practices using Salesforce from digital marketing leaders at BMW, Honeywell, Panera Bread and Weight Watchers, and as well as a sneak peek at […]

Client Spotlight: Engaging the Connected Patient with Salesforce

  Healthcare reform has caused the health insurance environment to become increasingly complex and competitive. This reform is driving the business-to-consumer shift with healthcare insurance exchanges and creating a competitive environment that is impacting member retention. The need for consolidated consumer information has never been more important. In fact, Salesforce recently conducted an industry survey […]

#DF14 Video Roundup: Community Cloud with Constant Contact

For those that weren’t lucky enough to attend this year’s Dreamforce conference – check out this great session we co-presented with our client, Constant Contact, on their implementation of Community Cloud. The video clocks in at about 35 minutes but with best practices on migrating from portals, screenshots of a real community, and some great lessons […]


Chatter top 10 best practices

Are you looking to implement Chatter?  Have you implemented Chatter, but are having limited success? Well, this blog post may help you out. Here are the top 10 things to consider as you transition your company into a successful social enterprise using Chatter: 1.       Get managers and executives to start using it […]

Salesforce Best Practices: Examples from code to clicks!

In a prior blog we discussed how to decide between custom development (“code”) and using native Salesforce configuration (“clicks”). Practically speaking it’s not a decision of using one or the other but a question of degrees. This post illustrates three Perficient client examples, each highlighting varied amounts of custom development ranging from high to […]


Salesforce Best Practices: Portal Branding & Content Management

In a prior blog we talked about portal adoption strategies and suggested a combination of approaches that would improve adoption, including: Simplifying portal content Targeting compelling content to specific user tiers or geographies Reinforcing your brand by matching your portal with your corporate brand

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