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Posts Tagged ‘customer engagment’

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Fine Tune & Maintain Your Contact Center with an Amazon Connect Health Check and Managed Services

In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. But how effectively do these complex tools do their jobs? And how can […]