Posts Tagged ‘CTI Integration’

View our complimentary on-demand webinar as we share how you can boost your Contact Center’s performance with Instant Insights™ — a Contact Center solution that brings together real-time performance analytics of your Salesforce Service Cloud and CTI. Stop listening to random calls and address the issues that are holding your Contact Center back from providing […]

The Salesforce Service Cloud is helping companies provide stellar customer service across many channels. With the continuing growth of customer service access points, it’s important to have a comprehensive view of your entire spectrum of customer support. Whether it’s your call center, social media channels, email support, online communities, etc., insight into all of these […]