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Microsoft Dynamics CRM 2013 Spring Release Coming Soon!

Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises:  Marketing – Drag and drop visual Campaign Designer – Lead lifecycle management – Scalable Email Marketing – Improved Sales & Marketing Connector Sales – CRM tablet app […]

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Microsoft acquires Parature to add customer suite to CRM

This week Microsoft made a very strategic acquisition of Parature to fill a gap that customers need that Microsoft Dynamics CRM has not been able to fulfill in the past without third-party software. Customer Support/Knowledgebase/Portal are features that Parature offers and I am sure like other recent Microsoft acquisitions Microsoft will do a nice job in tightly […]

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Microsoft Dynamics Convergence 2013 Recap

As another Convergence comes to an end I wanted to share some of the key items from the anual conference. It is impressive to see how far Microsoft Dynamics CRM has come. Just five years ago CRM was barely mentioned and all the attention was focused on the Dynamics ERP packages. Though the conference covers […]

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Better Together SharePoint and Microsoft CRM

As SharePoint 2013 is released for both on-premises and online (Office 365) the story with Microsoft Dynamics CRM and SharePoint continues to evolve. Recently I was asked by a prospect to outline the possibilities with CRM and SharePoint so I thought I would share. First there is the out of the box option to store […]

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Microsoft Dynamics CRM Technical Compatibility

I have been receiving many questions lately about the compatibility of Microsoft Dynamics CRM 2011 on-premises with other Microsoft related technologies. With the recent releases not only to CRM but also other Microsoft technologies it is important to stay on top of the latest and greatest info so that you can take full advantage of […]

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Next 4 Releases of Microsoft Dynamics CRM

After reading many blogs and postings from the eXtremeCRM 2013 in Rome (a Partner CRM event), it appears more details are now available about upcoming releases for Microsoft Dynamics CRM (CRM) for 2013. The road ahead looks very interesting and promising for CRM. It continues to have similar themes around social, mobile, and anywhere/anytime. Also […]

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Rethinking the Customer Journey in a Social World Infographics

Read a great article this week by Mark Fidelman about the customer journey in the social world (infographic). As you all know, SOCIAL (internal business related social in particular) is one of the hottest topics in the CRM space and will be for all of 2013. With Microsoft’s purchase last year of Yammer, more and […]

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Microsoft, Healthcare Related Data and the Cloud

As Perficient continues to be a very strong player in the Healthcare IT consulting space, the issue of where data can/will reside is an important question on how to architect solutions from raw BI to CRM related data across the enterprise. Just the question of the cloud itself can be confusing to people. Take the […]

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New Year’s Resolution for Users of Microsoft Dynamics CRM

Have you made your New Year’s Resolution around Microsoft Dynamics CRM? Well it is that time of year again to set New Year’s Resolutions for all of us. According to USA.gov the top New Year’s Resolutions are: Drink Less Alcohol Eat Healthy Food Get a Better Education Get a Better Job Get Fit Lose Weight […]

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Office 365 Impressive and Powerful and CRM Ready!

Last week I spent some time with Perficient’s Microsoft Office 365 Practice Lead, David Greve from Chicago. He was a great source of information on the power of Office 365 and some of the incredible things Perficient has been able to do with it. I thought I would take a moment and share. Also, I […]

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