Reputation Institute, a research and advisory firm that focuses on tackling and analyzing the reputation of companies worldwide, released its annual ranking of the most reputable U.S. banks. According to the report (and a basic understanding of human nature!), a company’s reputation has an effect on: Customers buying your products and services Policymakers and regulators […]
Posts Tagged ‘Consumers’
Financial Education [Trend To Watch]
Results from the National Financial Capability Study (NFCS) were released in July, 2016 by the FINRA Investor Education Foundation (FINRA Foundation). The findings, which include data from more than 27,000 U.S. adults, reiterate the importance of providing people with financial education to help them better manage their money. According to an infographic that depicts the study’s results, “Absolute levels […]
Omnichannel Experience [Trend To Watch]
During WSJ’s CFO Network conference, Bank of America chairman and CEO Brian Moynihan was asked the following: “If you were building a bank today from scratch, what would be the three attributes of this new bank?” One of the key attributes of today’s bank, Moynihan noted, was the need to focus on omni-channel. “You have […]
How Do You Match Up? FINRA’s 5-Question Financial Literacy Quiz
Results from the most recent National Financial Capability Study (NFCS) were released last month by the FINRA Investor Education Foundation (FINRA Foundation). The findings, which include data from more than 27,000 U.S. adults, continue to reiterate the importance of providing people with financial education to help them better manage their money. According to an infographic that depicts […]
When TV Host John Stossel Says Your Customer Service “Stinks”
John Stossel, the host of a Fox News weekly program that highlights current consumer issues, was recently diagnosed with lung cancer. The good news is that it was caught early. It wasn’t his diagnosis that went viral, but rather the article he wrote from his hospital bed. “I have to say, the hospital’s customer service […]
Why Digital Transformation Matters In Life Sciences
In today’s digital age, consumers have evolved to become far more independent and self-sufficient. They now expect access to information, services, and products to be quick, easy, useful, engaging, and even entertaining. Businesses that are not yet meeting these new expectations are falling behind the curve.