Consumerism has reached critical mass in healthcare. Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business […]
Posts Tagged ‘consumerism’
Does Ease of Use Impact Healthcare Outcomes?
I’m intrigued by a recent Harris Poll study initiated by by Change Healthcare. I don’t want to parse the entire but I do want to highlight something Perficient has been talking about for a while in terms of the consumerism trend. Healthcare’s complexity is an outlier compared to the experience provided by many other industries. […]
Essentials for Your Digital Strategy: Consumerization
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. As consumers, we appreciate how breakthroughs like smartphones, global positioning systems (GPS), genetic […]
The Information Impact on Providers, Plans, and Consumers
Over the better part of the last decade, most healthcare organizations have significantly invested into technologies like EHRs with Care Management and Population Health support. These investments have equipped their healthcare practitioners with accurate information about their patients necessary to provide timely and appropriate quality clinical care to their patients. Certainly, CMS helped influenced some […]
TweetChat: Converting Unknown Consumers Into Patients #hcsmIRL
The #HIMSS15 conference takes place April 12-16 at McCormick Place in Chicago. Once again this year’s conference will showcase the newest technologies, trends and solutions in health IT and Perficient is excited to be participating as sponsors, exhibitors (Booth #4460) and speakers. Melody Smith Jones (@melsmithjones), Manager of Connected Health at Perficient will be facilitating […]
Telehealth – Impacting Access, Cost and Quality
Where did 2014 go? It flew by…then again after I turned 30, I feel like every year is flying by. As this year comes to a close and planning begins for the upcoming year, like most organizations in the United States, my organization is going through an “open enrollment” period for healthcare benefits, allowing employees […]