Posts Tagged ‘consumer experience’

Why Healthcare is Moving to Cloud: Enhanced Consumer Experiences

The following is the fourth blog in a series about why healthcare organizations are moving to the cloud. In this series so far, we have looked at how the cloud brings robust data security, the time and cost savings the cloud brings, and the ways cloud connects data for healthcare organizations. In this blog, we […]

Changing the Perception of Auto Dealers

A big problem in the automotive industry is distrust of auto dealers. This is an issue that is highly discussed but almost never addressed. 87% of Americans dislike car shopping at dealerships. 61% feel they’re taken advantage of while there (Jazel Automotive). I bet this percentage would be even higher if all of these shoppers […]

Mega-Mergers, Mega Concerns for Patients

Air Travel or Healthcare Mega-Mergers: Same Impact on Customers

The health insurance shakeup continues, and last week’s $37 billion merger of health insurance titans Humana and Aetna is the latest in a wave of deal-making that is likely to reduce the number of large U.S. health insurers from five to three. In addition to the Aetna/Humana merger, Anthem and Cigna have acknowledged discussions about […]

Don't Forget About Patient Experience Amidst the Chaos of M&A

Don’t Forget About Consumer Experience Amidst The Chaos of M&A

  The healthcare industry continues down the path of transformation with the goal to provide higher quality, lower cost care for individuals and overall populations. To meet these new objectives, healthcare providers are entering into newly formed partnerships and entities, which bring regional healthcare providers together with health plans to address population health, integrated care […]

Hot Topic: Retail Strategy for Healthcare #HITsm Tweet Chat

Participants of a tweet chat hosted by HL7 Health Standards on Friday, March 6, certainly had a lot to say on the topic: A Real Retail Strategy for Healthcare. The hour-long session drew 104 healthcare professionals who posted 980 tweets in response to five questions centered how the industry could benefit from the retail industry’s […]

Customer Connection

We have moved into the era of the customer which means focusing, understanding and connecting with the customer is imperative to compete in the consumer products and retail industries.  As the Consumer Product & Retail industry practice here at Perficient considers these industries, we use examples from companies – Burberry and Apple – even though […]