Get 2014 off to a great start with these Service Cloud Enhancements. Perficient Service Cloud experts developed this list to help clients hone in on the features and functionality that can help boost your Customer Service performance. #1 Console for Service Cloud If you’re in a fast-paced environment, the enhanced Console helps you locate, update, […]
Posts Tagged ‘console’
Salesforce Console for Service – Top 4 Features From DF13
If you missed out on DF13 (or were there but partied a little too hard), there were some great new roadmap details revealed for the Salesforce Console for Service (previously “Service Cloud Console”). Here are the top 4 roadmap features that we’re excited about with a link to the full session video below. Similar Cases […]
Salesforce Winter ’14 Release – Top 5 Service Cloud Features
The Salesforce Winter ’14 Release is coming up this month, but in case you haven’t had the time to read through all 309 pages of the release notes yet, we’ve put together our top picks for Service Cloud (see our post on Communities features as well). As usual – we had a hard time narrowing down our top […]