Posts Tagged ‘connect’

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PACE New Features: Microsoft Teams Integration, Call Me Now Widget, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

PACE New Features: Meet the New Agent Desktop Experience, Call Notes, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

PACE New Features: Customizable Surveys, Web Chat Attachments, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE visit our dedicated landing […]

Stay Connected with Perficient’s Salesforce Experts and News

Perficient is the preferred partner for brands thinking about implementing Salesforce for several reasons. We have an incredible wealth of knowledge, a passionately dedicated team, and the history and experience needed to be the true enterprise innovation leader. But keeping up with all the awesome things we’re doing can be hard! To make it easy, […]

Another Short Experiment with the Connect API

In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]

A Short Experiment with the Amazon Connect User API

At the end of July, Amazon introduced the User Management API to Amazon Connect. The User API opens the door for customers and partners to start scripting user setup and maintenance actions, create custom user management applications and modify user data from Lambda functions. For this post, I took a few hours to code up […]

Security Policy and Development

Amazon Connect Streams API Changelog #4: July & August 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in GitHub and open for community contributions in the form of pull requests. This is the fourth installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Security Policy and Development

Amazon Connect Streams API Changelog #3: June 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in Github and open for community contributions in the form of pull requests. This is the third installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Single Sign-On With Amazon Connect And Azure Active Directory

On March 30, 2018, Amazon announced the general availability of Amazon Connect federated single sign-on using SAML 2.0, stating, “You can enable federated access and controls via any SAML 2.0 compliant identity provider, such as Microsoft Active Directory Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to […]

Security Policy and Development

Amazon Connect Streams API Changelog #2: Open Pull Requests

In my last post, I reviewed the recent changes (approved pull requests) to the Amazon Connect Streams API (Streams). In this post, I’m taking a look at the open pull requests, i.e., changes suggested by Amazon and community members. As of June 1, 2018, there are four open pull requests: PR #21: Corrects the name […]

Security Policy and Development

Amazon Connect Streams API Changelog #1: Through May 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. Since my introductory posts back in late 2017 there have been several changes to Streams, some from the community, some directly from Amazon. These changes are managed as pull requests. This post will review approved pull requests from November 2017 […]

Automation, CloudFormation and Amazon Connect

CloudFormation is a tool from Amazon used to automate the deployment of AWS services. In this post, we’ll cover some tips and tricks for using CloudFormation to automate deploying Amazon Lambda functions for Amazon Connect. This automation is repeatable, testable and far less error prone than asking a person to do it all by hand. […]

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