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Posts Tagged ‘cloud services’

Six Trends Moving the Needle in Customer Care: Cloud

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #6: Cloud Enables Customer Care Anywhere Cloud solutions enable better customer care experiences. Customers can find the […]


Informatica World 2018 Takeaways for Intelligent Disruption

Another successful Informatica World 2018 concluded in Las Vegas last week. The conference provided many insights into how Informatica is playing a role in intelligent disruption with over 1,200 sessions and 112 customer and partner speakers. Below are my four takeaways from the conference this year. 1. Data 3.0 I remember discussing Data 3.0 last […]

The Future of Cloud Services with Hyperion Financial Management

When will we see a significant footprint established by Oracle in the Production-Server hosting realm for Cloud Services? Not anytime soon. However, Oracle, albeit recently, has realized the potential of an almost non-existent market in the Cloud Services division. The integration of Hyperion Financial Management on Cloud Services has the potential to become the next […]

Amazon Web Services Goes Down – Availability In the Cloud

So CRN had an article about Amazon Web Services going down this past Monday.  While that is certainly news, especially to a small number of people, I want to focus on total impact rather than the big scary word called outage.  Our reality in the cloud is that high availability cannot be achieved in the […]