Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #6: Cloud Enables Customer Care Anywhere Cloud solutions enable better customer care experiences. Customers can find the […]
Posts Tagged ‘cloud services’
Informatica World 2018 Takeaways for Intelligent Disruption
Another successful Informatica World 2018 concluded in Las Vegas last week. The conference provided many insights into how Informatica is playing a role in intelligent disruption with over 1,200 sessions and 112 customer and partner speakers. Below are my four takeaways from the conference this year. 1. Data 3.0 I remember discussing Data 3.0 last […]
The Future of Cloud Services with Hyperion Financial Management
When will we see a significant footprint established by Oracle in the Production-Server hosting realm for Cloud Services? Not anytime soon. However, Oracle, albeit recently, has realized the potential of an almost non-existent market in the Cloud Services division. The integration of Hyperion Financial Management on Cloud Services has the potential to become the next […]
Amazon Web Services Goes Down – Availability In the Cloud
So CRN had an article about Amazon Web Services going down this past Monday. While that is certainly news, especially to a small number of people, I want to focus on total impact rather than the big scary word called outage. Our reality in the cloud is that high availability cannot be achieved in the […]