Posts Tagged ‘Chat Bots’

Hello Trailblazers… Welcome to the Series of Salesforce Einstein Chatbots!  Part 3 In the ever-evolving landscape of customer engagement, providing seamless and personalized experiences has become paramount. With Salesforce’s Einstein Bots, businesses can leverage the power of AI-driven conversations to elevate their customer interactions. However, as needs grow more complex, the demand for more advanced […]

After the release of Amazon Connect’s chat functionality, we wrote about using it to create your own customized chat experience. The video demo below demonstrates the customized CCP in action. You’ll see how you can use Amazon Connect chat to: Predict what an agent might say based on conversation context Surface back-end information to the […]

Yesterday, Amazon announced their newest feature: web and mobile chat for Amazon Connect. This functionality allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. It’s an asynchronous interaction and your customers can even switch devices and continue the […]

Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience. To maintain productivity, employees need the ability to do things such as initiate IT tickets or register for HR benefits at their convenience.  They also want […]

According to a recent Forrester report, usage of chat bots and automated customer interaction tools is growing, but the success rate is dramatically low. While more than half of global organizations are using these tools, or planning to use the solutions soon, failure rates are often reported around 70%. One factor contributing to this failure […]

“On the fourth day of Christmas, my IT guy gave to me, 4 automated chat bots” In recent years, organizations have emphasized on bettering user experiences, from creating mobile-responsive websites to fast-loading mobile applications. These features were implemented to match rising customer experiences from a passive perspective and were matched by search engines and social […]