Chat Bots Articles - Perficient Blogs
Blog

Posts Tagged ‘Chat Bots’

  • Topics
  • Industries
  • Partners

Explore

Topics

Industries

Partners

Building a Basic Inbound Chat Flow in Amazon Connect

Yesterday, Amazon announced their newest feature: web and mobile chat for Amazon Connect. This functionality allows your customers to start a chat with an agent or Amazon Lex bot, step away from it, and resume it up to 24 hours later. It’s an asynchronous interaction and your customers can even switch devices and continue the […]

Read more

3 Ways to Leverage Azure Self-Service Bots in Your Organization

Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience. To maintain productivity, employees need the ability to do things such as initiate IT tickets or register for HR benefits at their convenience.  They also want […]

Read more

Watson Use Cases in Customer Service

According to a recent Forrester report, usage of chat bots and automated customer interaction tools is growing, but the success rate is dramatically low. While more than half of global organizations are using these tools, or planning to use the solutions soon, failure rates are often reported around 70%. One factor contributing to this failure […]

Read more

12 Days of DevOps: 4 Automated Chat Bots

“On the fourth day of Christmas, my IT guy gave to me, 4 automated chat bots” In recent years, organizations have emphasized on bettering user experiences, from creating mobile-responsive websites to fast-loading mobile applications. These features were implemented to match rising customer experiences from a passive perspective and were matched by search engines and social […]

Read more

Subscribe to the Weekly Blog Digest:

Sign Up