Posts Tagged ‘case management’

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IBM BAW Transforms and Improves Financial Group

IBM’s flagship technology conference, Think, is taking place this week in San Francisco.  Perficient is proud to be a Gold sponsor of the event and will have several industry and technology thought leaders there presenting on how we have helped solve customer challenges leveraging IBM solutions. In one of the sessions, Tarek El Shamy (Perficient […]

BPM: A Time of Transition for Digital Transformation

The Business Process Management (BPM) market has been transitioning from traditional back-office operational efficiencies to front-office processes. The primary reasons behind this change are digital transformation and the need to provide applications which engage customers and are convenient for employees to get work done. BPM continues to be the ideal technology to tackle this challenge, […]

Three Service Console Updates to Keep It Fresh for Agents

Salesforce does a fantastic job of constantly pushing out enhancements, but we know that it’s sometimes tough to keep up with it all.  Here are three easy Service Console updates in Service Cloud that will certainly make your support reps happy! #1 Get Rid of the Highlight Panel Why? Well because they take up a lot […]

How Argus Safety Enables Faster Case Management Times

The electronic (or manual through the Safety Reporting Portal) reporting of post-marketed individual case safety reports (ICSRs) to the FDA will be required by mid-2015 (FDA, 2014), and the most efficient way to perform such activities is through an industry-proven adverse event reporting system, such as Oracle’s Argus Safety. Since this is the safety and […]