Posts Tagged ‘Call Center Metrics’

data graphs

Twilio Flex Insights 101: Dashboard vs. Analyze

In “Contact Center Analytics – Global Market Trajectory & Analytics”,  a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 Billion by 2027. This projection comes as a revision of the prior estimate, which was capped at US$963.7, representing a growth of more than 15% over […]

Amazon Connect Chat: Real-Time Metrics

Amazon announced its release of chat functionality in Amazon Connect in November 2019. At Perficient, we’ve reviewed the new Chat capabilities to help you adopt Chat functionality. Check out our Chat blog post series: Create a simple Amazon Connect chat flow Demystify the Amazon Connect chat “Disconnect flow” Routing profile changes with Chat Streams API […]