IBM Think 2021 wrapped up earlier this week. While it was virtual again this year, there was certainly no shortage of valuable information and key takeaways. One of the biggest themes was automation. IBM is looking to accelerate automation in ways that are directly visible to business users and have introduced two new products – […]
According to a 2020 Forrester study, 1.4 days are lost per week due to information workers creating, reading, or searching for information related to their job. The speed at which data is being created and received is simply outpacing the ability to access, process and act on it. And even if your organization has digitized […]
Ofcom, the independent regulator and competition authority for the communications industry in the U.K., recently published customer complaint data for the country’s largest telephone, mobile, internet, and TV service providers. While total customer complaints across all segments decreased between Q3 and Q4 2015, mobile was the only category to experience a rise in complaints.