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Posts Tagged ‘Bot’

Corporate Assistant

Generative AI powers Scarlett, our internal Bot Assistant

In today’s corporate world, streamlining and automating internal processes is more than a necessity; it’s imperative for staying competitive. At Perficient, we are always looking for innovative ways to improve our efficiency and meet constantly evolving demands. That’s why since 2018, we’ve been working on various versions of an internal chatbot, Scarlett, designed to facilitate […]

Self-service Contact Center with Amazon Connect and Amazon Lex

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

How GSK Is Using IBM Watson To Create Brand Love

IBM World of Watson 2016 is taking place this week in Las Vegas and the agenda is jam-packed with an incredible number of great sessions. If you work in the life sciences space and your role requires the use of sophisticated IT, you’re probably already of aware of Watson and the potential it has to […]