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Perficient’s Amazon Connect Team – Jack Sombeck

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. Clients can spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services platform, Amazon Connect […]

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AWS Summit 2019 – 4 Popular Topics

The AWS Summit took place in Toronto on Thursday, October 3rd. AWS Summits are generally free to attend and take place in many different cities around the world. Positioned as a learning conference, they’re a fantastic way to connect with other people in the AWS world, learn about upcoming releases, chat with vendors, and more. […]

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A Short Intro to SSML in Amazon Connect

Introduction to SSML tags – what are they? We’ve all had that experience of phoning into a contact center and hearing a robotic, impersonal voice on the other end. SSML (which stands for ‘synthesized speech mark-up language’) tags can be added into your Amazon Connect Contact flows to customize your speech prompts, adding a more […]

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Amazon Connect: Keypad Input Support for Lex-powered Contact Flow

What is it? Amazon just released a new feature for Amazon Connect—keypad input for Lex-powered IVR menus. This is very exciting news for Amazon Connect users who want to give callers the ability to speak or type based on their preference when responding to prompts. Why should I use this? It’s not uncommon for companies to […]

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Self-service Contact Center with Amazon Connect and Amazon Lex

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

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