In today’s digital era, providing exceptional customer experiences is paramount for businesses. To deliver personalized, relevant, and efficient experiences, organizations often rely on Salesforce as their CRM platform. However, to truly unlock the power of Salesforce and enhance its search capabilities, many businesses turn to Coveo for Salesforce. In this comprehensive guide, we will explore […]
Posts Tagged ‘Coveo for Salesforce’
How Does Coveo for Salesforce Integrate?
Coveo for Salesforce Integrates: Boosting Your Salesforce Experience As a business, you need a platform that can help you manage your customer data and interactions with ease. Salesforce is a popular CRM platform that helps businesses to manage customer relationships effectively. However, using Salesforce alone may not always be enough. That’s where Coveo comes in. […]
Coveo: How to fix ContentDocumentLink requires a filter by a single Id
While crawling object ContentDodumentLink from Salesforce you might come across this issue which is a SOQL limitation on ContentDocumentLink object. the exact error from Coveo Source activity log looks like this: Implementation restriction: ContentDocumentLink requires a filter by a single Id on ContentDocumentId or LinkedEntityId using the equals operator or multiple Id’s using the IN […]
The Future of AI-Powered Service with Coveo for Salesforce
Neil Kostecki, a Senior Product manager with Coveo, spoke about how Coveo is powering customer service with AI-Powered Service. Coveo for Salesforce is a specialized version of Coveo’s search and knowledge intelligence platform that integrates directly into Salesforce Service Cloud. This product allows service agents to quickly find knowledge articles relevant to satisfying a customer’s […]
Make Customers Fall in Love with Your Self-Service Community
Does a Secret Formula for Self-Service Success Exist? While customer service is not rocket science, customer self-service is definitely an art form that takes some time to truly master. It’s not as simple as waving your magic wand, and it definitely comes down to more than just implementing the right online community platform. From the […]
Coveo Debuts Free AI-Powered Search for Communities and App Cloud
For companies using Salesforce today, business and technology leaders are constantly looking for new ways to extend the power of the Salesforce platform to help their employees be more productive and to enhance the customer experience. Often times this means turning to the AppExchange to find business apps that address their business needs. For many of our Salesforce […]