Salesforce and Skype for Business customers can now deliver a more orchestrated customer experience with Clarity Connect for Salesforce. The contact center solution naturally extends Skype for Business functionality in your CRM environment to intelligently route and record incoming calls.
Clarity Connect for Salesforce Features
Put customer intelligence into action by bringing the power of Salesforce and Skype for Business platforms together arming your agents to engage in more meaningful conversations by:
- Letting your agents know who’s calling
- Improving agent efficiency using skills-based routing
- Providing users with robust call handling features
- Automatically locating and opening Salesforce records
- Use screen pops and notifications to increase productivity
Check it out below, and contact us for a demo!