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Will ShiehSolutions Architect, Oracle CX

Will is a Solutions Architect in Perficient’s Oracle CX Practice. He is an accomplished Oracle Applications consultant with more than 14 years’ experience in information technology consulting. He is certified in Siebel and Oracle Sales Cloud and is an expert in the latest Oracle Sales Cloud offerings.

Blogs from this Author

Integrate Oracle Sales Cloud w/ Oracle Integration Cloud Service

Oracle Integration Cloud Service is a cloud-based integration platform designed to perform integrations between cloud-based and on premise applications.  It is packaged with a growing list of application adapters which can be leveraged to greatly reduce the development effort and time.  These adapters are pre-built interfaces that can connect to different applications without coding. Perficient […]

Top 6 Tips for Successful Oracle Sales Cloud Implementation

As a CRM consultant that has been working with Oracle Sales Cloud since 2015 and has been actively involved in 8+ projects, here are the top 6 tips that I have learned in driving a successful Oracle Sales Cloud implementation: Requirements – With every project, it is critical to capture the business requirements that the […]

Adding Field Spacing on Detail/Summary Page in Oracle Sales Cloud

I’ve been involved in numerous Oracle Sales Cloud implementations. One of the most requested requirements is adding space between fields on a detail/summary page, for example, adding space below the ‘Account Name’ and ‘Lead Source’ fields. Oracle Sales Cloud does not currently support this feature. However, after working with our development team, we found a […]

2 New Opportunity Features in Oracle Sales Cloud R13

With Oracle Sales Cloud R13, Oracle is announcing two new enhancements to the Opportunity module: Opportunity Copy Map and Product Subtab. Opportunity Copy Map Copy map functionality has been added to the Opportunity module which allows source Opportunity child objects and fields to be copied to the new Opportunity child objects and fields.  To handle […]