Microsoft - Page 2 of 263 - Perspectives on Microsoft Technologies for the Enterprise


Perspectives on Microsoft Technologies for the Enterprise

QA Solutions for SharePoint Upgrades

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]

Read more

Omni-channel Contact Centers: Delightful or Annoying to Users?

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

Read more

Adobe Experience Manager on Microsoft Azure: Better Together

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]

Read more

Skype for Business – Controlling Contact Privacy Options

By default in Skype for Business, any two users (internal or external) who can communicate with each other can also see each other’s presence information. Some organizations may want to give their end users control on who they want to see their presence information. This can be configured through a feature called Privacy Mode, and […]

Read more

Office 365 – Microsoft Teams Adds Calling Capabilities

Yesterday Microsoft announced the availability of new calling capabilities in Teams, including PSTN dialing, call history, hold/resume, speed dialing, call transfer, voicemail, and many more features. This follows Microsoft’s announcement at Ignite 2017 that Teams will replace Skype for Business as the primary communications tool in Office 365, and adding these calling capabilities moves us […]

Read more

[Guide] Modernize Your Digital Omni-channel Contact Centers

The marriage of traditional customer communication channels like phone calls and emails with modern, digital channels such as social media, mobile apps, and AI bots has created new opportunities and venues for customers to interact with businesses. This increase in customer touchpoints can lead to more sales and brand loyalty, but it also gives businesses […]

Read more

Maximize Your Healthcare Community Outreach with Dynamics 365

As healthcare providers resolve privacy and compliance challenges, they are increasingly looking for opportunities to build and improve relationships with the community. However, many healthcare providers struggle to launch outreach programs that can manage and track interactions within a cost effective solution. Perficient’s Healthcare Community Outreach solution on Microsoft Dynamics 365 can help. Healthcare Community […]

Read more

Customizing Your SharePoint Form with PowerApps is Live

What We’ve All Been Waiting For. Following the team’s Q3 update, it was only a matter of time before they turned on the power for a long awaited piece of functionality. Unfortunately, it’s only rolling out to first release tenants, but that shouldn’t stop people from starting to get their hands on it. After Ankit […]

Read more

Using Flow for Dynamics 365 Record Creation

The ability to automatically create records in Dynamics 365/CRM based on an email received has been possible for quite some time.  In most instances, without the use of a custom workflow activity or plugin, the processing of the content of the email is limited to the To, From, Subject and Body, where the email Body […]

Read more

Choosing a ClickDimensions Email Editor

Recently I worked with a client on comparing the ClickDimensions email editors in Dynamics 365. The client wanted to choose one email editor to implement and edit their custom email template. ClickDimensions offers four email editors and each email editor provides a different user experience. The client was concerned with preserving the email template styles […]

Read more

Perficient Microsoft Blog

Insights, best practices and technical perspectives to help you leverage your investment in Microsoft technology solutions to power your business growth