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Skype for Business Online – Call Queues

As previously mentioned in my post about auto attendants, I briefly discussed covering the new addition of Call Queues in Skype for Business Online in a follow-up post. That being said, I will describe what exactly a call queue is and how this functionality can be beneficial to you when leveraging Cloud PBX. I will cover how to […]

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Skype Online – How To Create and Apply Dial Plans

Last week Microsoft moved Skype for Business Online tenant dial plans from preview into general availability. As I have previously written about, dial plans are a great addition to those considering Cloud PBX for their organizations. Dial plans allow administrators to accommodate end-user dialing habits, such as dialing 7 digits for a local number. Dial […]

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Office 365 – Microsoft Releases Teams Bandwidth Calculator

Microsoft Teams has generated lots of questions since its preview became available in the fall of 2016. Since the service was made generally available in March 2017, Microsoft has started releasing more tools and information on how to plan, provision, and administer the new service in Office 365. One of those tools released this week […]

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Skype Online – Meeting Migration Service Tips & Tricks

Last November Microsoft released the Meeting Migration Service (MMS). MMS is a Skype for Business Online service that automatically updates Skype for Business meetings for users. MMS will identify any future single and recurring meetings for a meeting organizer, replace the meeting information block with new conference information, and send out meeting updates to all recipients. […]

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Skype Online – New Auto Attendant Feature Overview

Last week Microsoft announced general availability of auto attendants and call queues in Skype for Business Online in Office 365. These features have been in preview for several months, and I know many people are excited to finally have them released. The lack of auto attendants and call queues have prevented many organizations from utilizing […]

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Skype for Business Online | Auto Attendants (Now in GA)

During the past several months, we’ve seen a plethora of changes within Skype for Business Cloud PBX, meaning we are getting closer and closer to feature parity between on premise Skype for Business Server and Skype for Business Online. Among those changes was the addition of auto attendants. At Enterprise Connect in Orlando (March 2017), […]

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Office 365 Updates – What’s New?

On Microsoft’s Office 365 blog, you can find a compilation of all the new Office 365 features released in March: Real-time co-authoring is now available in Excel! This is big news for those who have been waiting…and waiting…for this collaboration functionality. Currently only available to Office Insiders, this update allows multiple users to edit and […]

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Microsoft Teams: Now Available Worldwide

Microsoft announced that their new chat-based tool, Microsoft Teams, launched today to Office 365 users in 181 markets and 19 languages. Microsoft Teams is available directly in Office 365, and according to the Microsoft press release, more than 50,000 organizations are already using it, including ConocoPhillips, Deloitte, and Expedia. In a blog post today, Kirk […]

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Skype Online – How to Run a Network Assessment

In my last blog post, I discussed why a network assessment is needed when moving to Skype for Business Online. This time I’m going to walk through a quick example using the network assessment tool provided by Microsoft and see if my home network meets the requirements (just an example, this tool is meant for […]

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Skype Online – Why You Need a Network Assessment

Shifting workloads to the cloud places a bigger emphasis on having a high-quality network to the Internet, and Skype for Business Online is no exception. Skype for Business Online utilizes multiple real-time media types, such as audio, video, and application sharing. The quality and user experience of these modalities will be impacted not only by […]

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